Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RALPH MIRALLES

Scarborough

Summary

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 3 years of management performance.

Overview

1
1
year of professional experience

Work History

Inbound Area Manager

Amazon Fulfillment Center YYZ9
10.2023 - Current
  • Supervised 80-100 while exceeding all goals of safety, productivity and quality.
  • Mentored Process Assistants, providing guidance on best practices and professional development opportunities.
  • Provided effective constructive feedback to associates which improved morale and boosted efficiency.
  • Increased team productivity by streamlining processes and implementing more efficient strategies.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Coordinated with technical and administrative departments to facilitate smooth communication, enhancing operational effectiveness.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

YYC6 Away Team - Stow PA

Amazon Fulfilment Centre YYZ9
  • Supported site launch of the first AMXL site in North America
  • Assisted Process Assistants and Area Managers for site ramp up in terms of safety, quality, and productivity
  • Reinforced training to Problem Solvers and other indirect roles
  • Mentored Inbound associates into different process paths
  • Collaborated with support teams such as learning department to provide a better grip in providing quality training to associates.

Process Assistant

TNS Stow, Amazon Fulfillment Center
  • Demonstrated ability to manage over 50 associates while exceeding all goals of safety, quality, and productivity
  • Communicated effectively with other team members regarding Fob rotations, issues, or concerns that may arise during work hours
  • Followed safety procedures when performing tasks related to Fob responsibilities and reported any unsafe conditions immediately to management
  • Reviewed the work forecasts and determined the productivity needs to meet the daily objectives in order to provide the best customer experience
  • Collaborated with support teams such as Human Resources, Safety, and Learning for clarity, to mitigate concerns, and to provide the best associate experience
  • Proactively replaced damaged safety floor markers to provide a safe warehouse environment
  • Improved team morale and motivation through positive reinforcement and team building activities, resulting in improved team performance.

Process Assistant

Inbound Flow Operations, Amazon Fulfillment Center
  • Responsible for balancing customer experience and production metrics in Inbound, as well as supervision of all Inbound departments
  • Continually assessed flow of work from loading, receiving, and stowing
  • Adjusted triggers as necessary to ensure shift stays smooth and in optimal condition
  • Managed shift planning and staffing, working with Inbound departments to adjust labor in order to meet daily IPTs and goals while ensuring standard work is followed throughout the shift
  • Utilization of software tools as they relate to different process paths and for visibility purposes
  • Ability to effectively identify and communicate detailed technical issues and escalate to management, facilities, and team, as well as timely communication when issues arise that may affect the workflow.

Process Assistant

Amazon Robotics Stow, Amazon Fulfillment Center
  • Demonstrated ability to manage over 80 associates while exceeding all goals of safety, quality, and productivity
  • Worked closely with Area Managers and Operation Managers to ensure daily numbers are met
  • Addressed all barriers in a timely fashion
  • Ran the shift with 0 safety incidents for 10 consecutive weeks
  • Holds the record for the most units processed throughout all shifts in YYZ9.

Ramp Agent

Menzies Aviation Mississauga
  • Performed pre-flight and post-flight inspections of aircraft
  • Maintained accurate records of all cargo and baggage loaded/unloaded
  • Inspected and maintained ground support equipment to ensure safe and efficient operation
  • Followed safety protocols and procedures to ensure the safety of personnel and equipment.

Aircraft Maintenance Apprentice

Aviation Partnership Philippines
  • Operated aircraft systems and tested aircraft components to ensure proper functioning
  • Performed daily maintenance and inspections on aircraft, ensuring they meet all safety and performance standards
  • Performed scheduled maintenance on aircraft components, resulting in improved performance and reliability.

Education

Bachelor of Science - Aircraft Maintenance Technology

PATTS College of Aeronautics
Paranaque City, Philippines
04.2019

Secondary School -

Colegio San Agustin
Makati City, Philippines
04.2015

Skills

  • Leadership
  • Customer Service
  • Effective Time Management
  • Adaptability
  • Computer Skills
  • Workflow Management

Languages

English
Tagalog

Timeline

Inbound Area Manager

Amazon Fulfillment Center YYZ9
10.2023 - Current

YYC6 Away Team - Stow PA

Amazon Fulfilment Centre YYZ9

Process Assistant

TNS Stow, Amazon Fulfillment Center

Process Assistant

Inbound Flow Operations, Amazon Fulfillment Center

Process Assistant

Amazon Robotics Stow, Amazon Fulfillment Center

Ramp Agent

Menzies Aviation Mississauga

Aircraft Maintenance Apprentice

Aviation Partnership Philippines

Bachelor of Science - Aircraft Maintenance Technology

PATTS College of Aeronautics

Secondary School -

Colegio San Agustin

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RALPH MIRALLES