Ralph El Ammar
Mississauga
Summary
Dynamic Partner Account Manager with a proven track record at Dufferin, excelling in account management and relationship building. Enhanced partner engagement through strategic initiatives and effective training, driving significant revenue growth. Skilled in problem-solving and team leadership, fostering collaboration to achieve business objectives and elevate customer satisfaction.
Professional in account management with robust experience in developing and nurturing partner relationships. Adept at driving growth through strategic alliances and collaborative efforts. Known for strong communication, adaptability, and results-focused mindset. Highly skilled in negotiation, conflict resolution, and aligning team efforts with organizational goals.
Overview
10
10
years of professional experience
Work History
Partner Account Manager
Dufferin Solutions
01.2023 - Current
- Supported partner onboarding processes to ensure smooth integration and collaboration.
- Assisted in developing account strategies to enhance partner engagement and satisfaction.
- Conducted market research to identify potential growth opportunities within existing partner accounts.
- Participated in training sessions to improve understanding of product offerings and partner needs.
- Provided product training for partner sales teams, ensuring they were well-equipped to sell our offerings effectively.
- Built solid relationships with key decision-makers within partner organizations driving trust-based collaborations that benefited both parties.
- Identified areas for process improvement streamlining communications pathways between internal teams external collaborators enhancing overall productivity levels.
- Coordinated sales activities with partners to minimize channel conflict and maximize revenue potential.
- Handled complex deal negotiations successfully balancing partner needs alongside organizational growth targets securing mutually beneficial agreements.
Owner/President, Board of Directors
La Riviera
01.2015 - 03.2019
- Developed and implemented operational strategies to enhance business efficiency.
- Managed daily financial transactions, ensuring accuracy and compliance with regulations.
- Cultivated relationships with suppliers to secure favorable terms and quality materials.
- Oversaw inventory management processes, reducing waste and optimizing stock levels.
- Trained and mentored staff on best practices for customer service and operational procedures.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Education
Business Studies - Business Management
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON09-1995
Skills
- Business solutions
- Customer referrals
- Marketing strategies
- Account management
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Team leadership
- Active listening
- Decision-making
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Limited Working
Timeline
Partner Account Manager
Dufferin Solutions
01.2023 - Current
Owner/President, Board of Directors
La Riviera
01.2015 - 03.2019
Business Studies - Business Management
Sheridan College Institute of Technology And Advanced Learning
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