Ralph Wong
Calgary
Summary
Adept Network Specialist II with a proven track record at Telus Communications, showcasing expertise in network architecture design and exceptional team collaboration. Achieved significant enhancements in network efficiency and reliability, mastering switching technologies and fostering seamless team integration. Demonstrated a strong commitment to continual learning and customer support excellence, driving project success and innovation.
Overview
24
24
years of professional experience
Work History
Network Specialist II
Telus Communications
08.2000 - 11.2024
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Coordinated with cross-functional teams to ensure seamless integration of new applications into the existing network infrastructure.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Collaborated with IT team members to design and implement efficient network infrastructure.
- Trained new employees on network operations procedures, ensuring seamless integration into the team.
- Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
- Analyzed and defined network requirements, optimization and support for [Type] projects.
- Upgraded and expanded network systems and components.
- Visually inspected temperature sensors to maintain health of servers and network devices.
- Conducted thorough assessments of existing networks, identifying areas for improvement or potential risks.
- Built server systems and installed into racks.
- Maintained thorough understanding of local area and wide area networking and components.
- Enhanced network efficiency by designing and implementing effective infrastructure solutions.
Education
Certificate of Technical Studies - Telecommunications Technology
Southern Alberta Institute of Technology
Calgary, AB06-1988
Skills
- Switching technologies mastery
- Network troubleshooting
- Data center networking
- Network architecture design
- Team collaboration and communication
- Network cabling standards
- Customer support and service
- Systems design
- Troubleshooting
- Incident response
Timeline
Network Specialist II
Telus Communications
08.2000 - 11.2024
Certificate of Technical Studies - Telecommunications Technology
Southern Alberta Institute of Technology
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