Ralph Villafranca
Culver City
Summary
Results-driven Retail Operations Director with 10+ years of experience optimizing store performance and enhancing customer satisfaction. Seeking to leverage strategic vision and strong leadership skills to drive operational excellence and achieve significant revenue growth. Expertise in team development and process improvement to enhance operational efficiency and elevate the brand\'s market presence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
DIRECTOR OF FIELD OPERATIONS
A-Smart Wireless
12.2022 - Current
- Managed daily operations across multiple locations within region
- Including all new store openings, managing all cross functional projects
- Organized regular meetings with regional staff for updates, training sessions, and feedback collection
- Trained new managers on company policies and best practices
- Monitored sales metrics and adjusted strategies accordingly to maximize profits
Event Coordinator
Action M LLC
01.2022 - Current
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
Laborer
Live Action Construction
02.2023 - 09.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Followed instructions and safety protocols while operating machinery and equipment.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Operated forklifts and boom lifts to complete various tasks.
DIRECTOR OF OPERATIONS
Portables Choice Group
04.2016 - 12.2022
- Developed and implemented strategies to maximize profits across all franchise's
- Ensured compliance with local, state, and federal regulations for each franchise location
- Recruited, hired, trained, and managed staff in multiple locations
- Conducted regular inspections of each franchise's facilities to ensure adherence to standards of excellence
- Established operational policies that promoted safety, efficiency, and profitability
- Maintained positive relationships with customers, vendors, partners, and stakeholders
AREA MANAGER
T-Mobile Hit Mobile
11.2012 - 04.2016
- Implemented strategies for store managers to increase operational profits through regular training.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency
- Ensured that all stores met their monthly targets by providing guidance and support as needed
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year
Education
Associate Of Applied Business - Business Administration And Management
East Los Angeles College
Monterey Park, CAGraduate Diploma -
Bell High School
Bell, California 06.1999
Skills
- Project management
- Customer service
- Inventory management
- Team building
Employee training - Asset management
- Operations management
- Strategic planning
- KP tracking
- Program leadership
- Logistics management
- Business reporting
- Field operations analysis
- Training and mentoring
- Team supervision
- Program management
- Contract negotiation
- Budget development
Accomplishments
- Successfully led cross-functional teams to streamline operations and increase efficiency by 30% over two years.
- Implemented new project management tools that improved communication and reduced project timelines by 25%.
Certification
- AAA Food Handler certified
- AAA RBS certified
- OSHA 10h certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Laborer
Live Action Construction
02.2023 - 09.2023
DIRECTOR OF FIELD OPERATIONS
A-Smart Wireless
12.2022 - Current
Event Coordinator
Action M LLC
01.2022 - Current
DIRECTOR OF OPERATIONS
Portables Choice Group
04.2016 - 12.2022
AREA MANAGER
T-Mobile Hit Mobile
11.2012 - 04.2016
Associate Of Applied Business - Business Administration And Management
East Los Angeles College
Graduate Diploma -
Bell High School
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