Ralph Toledo
San Jose
Summary
Dynamic and customer-focused professional with experience at Fry's Electronics Inc., excelling in customer service and safety compliance. Proven ability to enhance customer loyalty and resolve complaints effectively. Skilled in cash register systems and inventory management, contributing to a well-organized and efficient checkout experience.
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
3
3
years of professional experience
Work History
Cashier
Fry's Electronics Inc.
San Jose
09.2018 - 05.2019
- Assisted customers over the phone regarding store operations, product information and order placement.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer inquiries regarding store policies and procedures.
- Ensured compliance with all safety regulations within the store environment.
- Conducted price checks for special orders or discounts as requested by customers.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
Crew Member
Jollibee Foods
Milpitas
05.2016 - 08.2018
- Dining
- Cashier
- cook
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Checked expiration dates on all products before serving them to customers.
- Maintained an organized work area to ensure efficient operations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
Education
Bachelor of Science - Radiologic Technologist
De Lasalle Health And Science Institute
Dasmariñas, Cavite Philippines07-2024
Skills
- Customer service
- Safety compliance
- Patient care
- Time management
- Critical thinking
- Team collaboration
- Health regulations
- Attention to detail
- Staff mentoring
- Ordering and stocking
- Scanner operations
- Cash drawer balancing
- Liquor law compliance
- Inventory management
- Purchase assistance
- Organizational growth
- Loss prevention
- Product restocking
- Order packaging
- Receipt handling
- Money handling
- Order taking
- Cash register systems
- Payment processing
- Cleaning and sanitizing
- Basic math
- Hospitality and accommodation
Timeline
Cashier
Fry's Electronics Inc.
09.2018 - 05.2019
Crew Member
Jollibee Foods
05.2016 - 08.2018
Bachelor of Science - Radiologic Technologist
De Lasalle Health And Science Institute