Hi, I’m
Ralph Osmond
Botwood,NL
Summary
Looking for a star salesperson who knows how to dramatically improve the bottom line? I'm confident that my background fits the bill. I offer 15 years of proven sales and management experience in the customer service field, a successful track record of building strong customer relationships, and a history of outstanding results. Over the course of my career, I've demonstrated my talents for driving revenue growth, managing high-profile accounts, and being a leader amongst a team of 20 sales professionals. I pride myself on being a consistent top performer who is satisfied only when achieving my individual and team goals. In my role at Parksite & BHI as well as AkzoNobel, I was responsible for boosting sales by 20% annually, and I'm confident that I can perform even better for you.
Overview
13
years of professional experience
Work History
Akzonobel
Customer Service Representative
05.2022 - 07.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled 30% increase in escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Paulo Products
Logistics Lead
01.2021 - 03.2022
Job overview
- Introduced sustainable packaging initiatives that reduced waste by 15% while maintaining product protection during transport.
- Established strong relationships with key vendors, facilitating effective negotiation on pricing and terms for mutual benefit.
- Implemented a demand forecasting system that improved product availability by 8% while reducing excess inventory costs.
- Balanced competing priorities and demands in a fast-paced logistics environment, consistently meeting deadlines and ensuring high-quality outcomes.
- Oversaw hiring, training, and evaluation of logistics team members, fostering professional growth opportunities within the department.
Builders Hardware Inc
Inside Sales Team Lead
07.2011 - 04.2020
Job overview
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth.
- Developed strong client relationships through consistent communication and attentive customer service.
- Monitored sales metrics closely, making data-driven decisions to improve overall team performance by 5% annually.
- Maintained accurate records of customer interactions using CRM software, ensuring seamless information sharing across departments.
- Boosted team productivity by implementing efficient sales strategies and coaching techniques.
- Streamlined internal processes for increased efficiency by 22%, optimizing daily operations within the sales department.
Education
Toronto School of BusinessMississauga, ON
Associate of Science from Business Administration
08.1998
University Overview
- Completed Coursework Accounting
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Support
- Data Entry
- Customer Satisfaction
- Customer Relationship Building
- Sales strategy development
- Pipeline Management
- Sales Coaching
- Warehouse Operations
Timeline
Customer Service Representative
Akzonobel
05.2022 - 07.2024
Logistics Lead
Paulo Products
01.2021 - 03.2022
Inside Sales Team Lead
Builders Hardware Inc
07.2011 - 04.2020
Toronto School of Business
Associate of Science from Business Administration
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