RALPH JOHN KEVIN L. RIVAS
Lethbridge,Canada
Summary
- Professional in food service management, equipped to lead and optimize operations. Strong focus on team collaboration and achieving results. Skilled in staff training, inventory control, and customer satisfaction. Reliable and adaptable to changing needs, ensuring smooth and efficient service.
- Food service professional with extensive experience in overseeing daily operations, improving service quality, and maintaining high standards of hygiene and safety. Known for strong team collaboration and achieving results through flexible problem-solving and reliable leadership. Skilled in staff training, inventory control, and customer service excellence.
- Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Pizza 73
03.2023 - Current
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Ordered new supplies and food to maintain service levels.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Established and managed team schedules and shift assignments.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Tracked food production levels, meal counts, and supply costs.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Controlled food costs and managed inventory.
Food Service Worker
Pizza 73
10.2022 - 03.2023
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Stocked shelves to organize aisles in assigned department.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Crew member/Baker
Tim Hortons
09.2022 - 10.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Nurse HRH Nurse II
Dr. Paulino J. Garcia Memorial Research And Medical Center
02.2022 - 06.2022
- OPD WARD
- Relied on clinical expertise to navigate and address urgent patient requirements.
- Enhanced patient safety by reducing infection rates.
- Contributed to efficient healthcare delivery through diagnostic assistance.
- Reviewed clinical histories and reported issues.
Nurse HRH Nurse II
Dr. Paulino J. Garcia Memorial Research And Medical Center
06.2020 - 02.2022
- COVID WARD
- Emergency room
- Surgical Ward
- Medical Ward
- Instructed family members and caregivers on patient care guidelines.
- Tracked reactions following IV therapy administration.
- Assessed patient histories.
- Documented patient assessments, interventions, and outcomes accurately.
- Monitored patient responses to administered treatments.
- Executed timely dressing changes on wounds.
- Enhanced patient satisfaction by quickly and professionally resolving their issues.
- Enhanced personalized care to improve patient satisfaction.
- Strengthened infection control measures, decreasing the rate of facility-related infections.
- Noted IVs, discharge instructions, and follow-up care.
- Clarified complex medical information simply for patient and caregiver comprehension.
- Tracked patient activities to comprehend health conditions.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Managed patients recovering from medical or surgical procedures.
- Recorded details regarding therapies to keep patient charts updated.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
Nurse HRH Nurse II
Dr. Paulino J. Garcia Memorial Research And Medical Center
03.2020 - 08.2020
- PEDIATRIC WARD
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Implemented thorough double-checking to minimize medication errors.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Monitored patient reactions after administering medications and IV therapies.
- Evaluated patient histories, complaints, and current symptoms.
Education
Primary -
Granary Co-Educational Institution
Rizal, Nueva Ecija01-2008
Secondary -
Bettbien High School
San Jose City, Nueva Ecija01-2012
Bachelor of Science - Nursing
Wesleyan University-Philippines
Cabanatuan City, Nueva Ecija01-2019
Skills
- Staff supervision
- Kitchen staff coordination
- Staff leadership
- Food preparation
- Ordering supplies
- Schedule management
- Food safety compliance
- Inventory management
- Waste reduction
- Sanitation standards
- Hygiene practices
- Food presentation
- Food storage
Personal Information
- Age: 28
- Place of Birth: Cabanatuan City
- Height: 5’6
- Weight: 75kg
- Date of Birth: 12/10/95
- Marital Status: Single
Training
- Leadership And Management Seminar, Wesleyan University-Philippines, 10/25/17
- Red Cross First Aider, Wesleyan University-Philippines, 09/25/15 - 09/26/15
- Lead Heart Shift 'Led to Lead', Wesleyan University-Philippines, 04/06/15
Languages
English
Professional Working
Filipino
Full Professional
Certification
- Alcohol Seller/Server Certification - Various state-approved programs. Proserve Expires August 21, 2028
- Safe Check Advanced Food Safety Certification Expires on May 20, 2029
Timeline
Food Service Supervisor
Pizza 73
03.2023 - Current
Food Service Worker
Pizza 73
10.2022 - 03.2023
Crew member/Baker
Tim Hortons
09.2022 - 10.2022
Nurse HRH Nurse II
Dr. Paulino J. Garcia Memorial Research And Medical Center
02.2022 - 06.2022
Nurse HRH Nurse II
Dr. Paulino J. Garcia Memorial Research And Medical Center
06.2020 - 02.2022
Nurse HRH Nurse II
Dr. Paulino J. Garcia Memorial Research And Medical Center
03.2020 - 08.2020
- Alcohol Seller/Server Certification - Various state-approved programs. Proserve Expires August 21, 2028
- Safe Check Advanced Food Safety Certification Expires on May 20, 2029
Primary -
Granary Co-Educational Institution
Secondary -
Bettbien High School
Bachelor of Science - Nursing
Wesleyan University-Philippines
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