Ralph Horio
San Jose
Summary
Dynamic Assistant Store Manager with expertise in customer service, employee coaching, and loss prevention. Proven track record in streamlining operations and enhancing team performance to drive sales growth.
Overview
28
28
years of professional experience
Work History
Assistant Store Manager
Vitamin Shoppe
5592 Santa Teresa Blvd.
02.2011 - Current
- Led daily operations, ensuring optimal staff performance and customer satisfaction.
- Developed and implemented training programs to enhance team product knowledge and sales skills.
- Streamlined inventory management processes, resulting in improved stock accuracy and reduced shrinkage.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Fostered a positive work environment by mentoring staff and promoting collaboration among team members.
- Monitored compliance with company policies, ensuring adherence to health and safety regulations at all times.
General Manager
Rakhra Mushrooms
Bonsall, CA
09.2007 - 05.2010
- Streamlined operational processes to enhance productivity and efficiency across all departments.
- Developed and implemented strategic initiatives to drive revenue growth and market share expansion.
- Managed cross-functional teams to ensure alignment with organizational goals and objectives.
- Oversaw budget planning, resource allocation, and financial forecasting for sustainable business operations.
- Oversaw payroll, accounting and sales as well as operations.
- Fostered relationships with suppliers and distributors to strengthen supply chain effectiveness and reliability.
Store Manager/Field Training Manager
Vitamin World
Carlsbad, CA
07.2005 - 05.2010
- Managed daily store operations, ensuring optimal customer service and product availability.
- Developed and implemented training programs for new staff, enhancing team performance and retention.
- Analyzed inventory levels to optimize stock management and reduce shrinkage.
- Led sales initiatives that boosted revenue through targeted promotions and customer engagement strategies.
- Over saw stores in Palm Desert, Lake Elsinore, Temecula and Palm Desert.
General Manager
Mountain Meadow Mushrooms Inc.
Escondido, CA
09.1997 - 01.2007
- Analyzed market trends to inform business strategies and improve competitive positioning in the industry.
- Mentored junior staff, promoting professional development and enhancing team capabilities within the organization.
- Established performance metrics to monitor progress, identify areas for improvement, and drive continuous enhancement efforts.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Oversaw payroll, accounting, banking, accounts payable and sales.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Palomar College
San Marcos, California, CA06-1971
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Upselling and cross selling
Staff management
- Goals and performance
- Work Planning and Prioritization
- Loss prevention
- Display setup
- Employee coaching
- Staff scheduling
Accomplishments
- Supervised team of anywhere from 5 to 300 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Assistant Store Manager
Vitamin Shoppe
02.2011 - Current
General Manager
Rakhra Mushrooms
09.2007 - 05.2010
Store Manager/Field Training Manager
Vitamin World
07.2005 - 05.2010
General Manager
Mountain Meadow Mushrooms Inc.
09.1997 - 01.2007
Palomar College