Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
Generic

Ralph Frak

Windsor,ON

Summary

Experienced customer service representative bringing 12 Years of quality work ethics & performance in many fast paced settings. Skilled in working with others in a team setting with an emphasis on clear and open communication.

Overview

9
9
years of professional experience

Work History

ESPN Customer Support

Sutherland Global
02.2019 - Current
  • Optimized Customer satisfaction upon receiving calls that were in need of support.
  • Served as a key liaison between customers and internal departments, facilitating timely resolutions for urgent matters.
  • Upheld strict confidentiality standards when handling sensitive customer information, instilling trust among clientele.

Server

Downtown Mission
11.2017 - 02.2019


  • Served the public through the Do Good Deli as well as those in need of food at the Downtown Mission.
  • Maintained cleanliness of dining areas as well as serving prep areas.
  • Provided detailed Inventory status daily.

Head Server

Mario's On Pelissier
02.2015 - 03.2018
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
  • Processed orders and sent to kitchen employees for preparation.

Education

Diploma - Nutrition And Food Service Management

St. Clair College of Applied Arts And Technology
Windsor, ON
06.2012

Diploma - Hospitality Management

St. Clair College of Applied Arts And Technology
Windsor, ON
06.2010

Skills

  • Work Ethic
  • Proficient in Customer Service
  • Cleanliness
  • Quick Solutions
  • Conflict Resoltion
  • Communications with Others
  • Orgazation
  • Empathy

Accomplishments

Volunteering as refreshment manager for University of Windsor, AKO Fratmen & St. Clair College Football for 10+ years of Championship winning Teams.

Languages

English
Full Professional
Polish
Limited Working

Affiliations

  • Windsor Pride Office
  • Run For Rocky

Timeline

ESPN Customer Support

Sutherland Global
02.2019 - Current

Server

Downtown Mission
11.2017 - 02.2019

Head Server

Mario's On Pelissier
02.2015 - 03.2018

Diploma - Nutrition And Food Service Management

St. Clair College of Applied Arts And Technology

Diploma - Hospitality Management

St. Clair College of Applied Arts And Technology

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Ralph Frak