Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

RALPH DOMINGUEZ

10005 Marby Grange Way BAKERSFIELD

Summary

Sales professional with over 15 years of experience specializing in customer engagement, sales strategy, and retention. Demonstrates a strong ability to build relationships, communicate effectively, and utilize performance metrics to drive operational efficiency and customer satisfaction. Passionate about leveraging innovative sales techniques and fostering team collaboration to achieve business growth and excellence.

Overview

15
15
years of professional experience

Work History

Driver Specialist

Commute Is Great Logistics
06.2024 - Current

Reduce delivery times through effective route planning and navigation skills.

Enhanced customer satisfaction by providing timely and efficient deliveries.

Improved communication with dispatchers to ensure accurate updates on delivery status, enhancing customer experience.

Provided superior customer service by handling inquiries courteously and resolving issues efficiently.

Developed strong client relationships, addressing any concerns promptly and professionally to foster loyalty and trust.

Organized documentation for each delivery accurately, reducing errors and potential disputes with clients later on.

Kept detailed mileage and fuel reports to track overall fuel costs.

Utilized GPS and other navigation tools to plan routes and stay on schedule.

Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Managed time effectively during busy periods to prioritize deliveries based on urgency or importance, leading to satisfied customers.

Adhered strictly to company policies related to vehicle use, reporting any discrepancies or incidents immediately as required.

Maintained vehicle safety with regular inspections and necessary repairs, ensuring optimal performance on the road.

Delivered goods and products to customer on time and in excellent condition.

Lead Counter Salesperson

WinSupply
02.2019 - 02.2024

Build strong customer relationships, enhancing satisfaction and retention.

Efficiently process orders and manage inventory with precise cycle counts.

Answer customer inquiries and provide detailed quotes, ensuring clarity.

Drive and operate 24’ stake bed, ensuring timely deliveries.

Train new hires, improving team performance and service quality.

Cultivated strong customer relationships, managing orders and inquiries efficiently while ensuring timely material handling and delivery for improved satisfaction.

Streamlined order processing and material management, reducing turnaround time and enhancing operational efficiency in a

fast-paced supply environment.

Mentored new hires, fostering a supportive team environment while maintaining high standards of customer service and operational excellence.

Executed precise cycle counts and quote preparations, ensuring inventory accuracy and competitive pricing strategies to drive

business growth.

Implemented improved communication strategies, leveraging email and in-person interactions to address customer needs

promptly and boost overall satisfaction.

Developed strategic customer relationships, optimizing order processing and inventory management to enhance operational

efficiency and drive business growth.

Consulted with customers to uncover unique needs and match to best-fit product or service solutions.

Finalized sales by completing payments and required paperwork.

Restocked, rotated and visually merchandised products for maximum sales.

Maintained clean, organized and professional counter space with continuous upkeep.

Performed cash, card, and check transactions to complete customer purchases.

Built customer loyalty and retention by delivering excellent shopping experiencesOpened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

LOADER OPERATOR

B&B Supply Inc
12.2016 - 03.2018

Loaded products up to 48,000 pounds onto trailers, ensuring timely and safe deliveries.

Operated forklifts and heavy machinery, maintaining equipment to ensure operational efficiency.

Moved and sorted freight, stock, and materials, optimizing storage and production workflow.

Checked delivery tickets for special instructions, ensuring accurate and efficient cargo handling.

Streamlined cargo sorting and staging processes, enhancing delivery efficiency. Managed diverse freight types, from lumber to

ship cargo, adapting to varied handling requirements.

Coordinated seamlessly with team members, responding to both verbal and hand instructions. Contributed to a cohesive

work environment, facilitating smooth logistics operations.

Analyzed delivery tickets for special instructions, ensuring precise execution of client requirements. Implemented strategic

loading techniques to maximize trailer space utilization.

Proposed and implemented improved stocking methods, reducing material handling time. Adapted quickly to new

machinery and evolving safety protocols, enhancing operational efficiency

OPERATOR/ DRIVER

Matrix Services
03.2015 - 12.2016

Transported goods efficiently between warehouse locations, ensuring timely deliveries.

Operated loaders, hand trucks, forklifts and safely, maintaining high productivity.

Inspected and maintained equipment, ensuring operational efficiency and safety.

Collaborated with team to maximize work efficiency and meet productivity goals.

Maintained accurate delivery logs and ensured goods were delivered in excellent condition.

Optimized delivery routes, reducing transit times and enhancing customer satisfaction while maintaining a spotless safety record.

Implemented rigorous equipment maintenance protocols, minimizing downtime and extending the lifespan of valuable machinery.

Trained new production staff members on safe and efficient production procedures and proper machine operations.

Worked outside in all weather conditions.

Used problem-solving and issue-resolution skills to promptly and successfully address production problems.

FORKLIFT OPERATOR

Bakersfield Pipe & Supply, Inc
12.2009 - 10.2013

Build strong customer relationships, enhancing satisfaction and retention.

Efficiently process orders and manage inventory with precise cycle counts.

Answer customer inquiries and provide detailed quotes, ensuring clarity.

Drive and operate 24’ stake bed, ensuring timely deliveries.

Train new hires, improving team performance and service quality.

Cultivated strong customer relationships, managing orders and inquiries efficiently while ensuring timely material handling and delivery for improved satisfaction.

Streamlined order processing and material management, reducing turnaround time and enhancing operational efficiency in a

fast-paced supply environment.

Mentored new hires, fostering a supportive team environment while maintaining high standards of customer service and operational excellence.

Executed precise cycle counts and quote preparations, ensuring inventory accuracy and competitive pricing strategies to drive

business growth.

Implemented improved communication strategies, leveraging email and in-person interactions to address customer needs

promptly and boost overall satisfaction.

Developed strategic customer relationships, optimizing order processing and inventory management to enhance operational

efficiency and drive business growth.

Consulted with customers to uncover unique needs and match to best-fit product or service solutions.

Finalized sales by completing payments and required paperwork.

Restocked, rotated and visually merchandised products for maximum sales.

Maintained clean, organized and professional counter space with continuous upkeep.

Performed cash, card, and check transactions to complete customer purchases.

Built customer loyalty and retention by delivering excellent shopping experiencesOpened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

Bakersfield Adult School
Bakersfield
06.2009

Skills

  • Customer Engagement
  • Sales Strategy
  • Customer Retention
  • Negotiation Skills
  • Time Management
  • Performance Metrics
  • Relationship Building
  • Communication Skills
  • Adaptability
  • Order Processing
  • Training Development
  • Product Knowledge
  • Networking
  • Sales Enablement
  • Client Relations
  • Customer Experience

Languages

Spanish

Timeline

Driver Specialist

Commute Is Great Logistics
06.2024 - Current

Lead Counter Salesperson

WinSupply
02.2019 - 02.2024

LOADER OPERATOR

B&B Supply Inc
12.2016 - 03.2018

OPERATOR/ DRIVER

Matrix Services
03.2015 - 12.2016

FORKLIFT OPERATOR

Bakersfield Pipe & Supply, Inc
12.2009 - 10.2013

Bakersfield Adult School
RALPH DOMINGUEZ