Ralph Conley
Costa Mesa
Summary
Dynamic and service-oriented student leader with over four years of experience in youth mentorship, campus safety, and recreational hospitality. Recognized for exceptional communication skills and a collaborative spirit, complemented by a strong background in athletics, leadership, and customer service. Currently pursuing a degree in Business Administration at Vanguard University, with expertise in managing group dynamics, resolving conflicts, and fostering positive and safe environments. Committed to leveraging these skills to drive impactful results in future endeavors.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Vanguard University Mainline Phone Operator
Vanguard University
11.2024 - Current
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
Campus Safety Officer (CSO)
Vanguard University
11.2024 - Current
- Patrolled campus facilities and responded to incidents, alarms, and emergency situations.
- Resolved conflicts and enforced campus regulations with calm professionalism.
- Authored detailed reports and maintained accurate safety documentation.
- Assisted in evacuation drills and campus-wide security operations.
Coach, Axe-Throwing Instructor & Key Holder
Whoop Axe
01.2024 - 05.2024
- Taught guests proper axe-throwing form, technique, and safety protocols in both individual and group settings.
- Served as a key holder, responsible for opening/closing the facility and overseeing shift operations.
- Managed front desk tasks including guest check-in, reservations, payment processing, and phone/email communications.
- Delivered high-energy, memorable experiences during walk-ins and private/corporate events.
- Helped onboard and mentor new team members while upholding strong safety and service standards.
Summer Camp Counselor
Vanguard University
- 01.2024
- Supervised and led groups of 40-70 campers through drills, scrimmages, and leadership activities.
- Promoted teamwork, sportsmanship, and discipline while teaching basketball fundamentals.
- Ensured camper safety by enforcing rules, monitoring behavior, and responding to minor injuries or conflicts.
- Worked closely with coaching staff to organize daily schedules and assist in athlete development.
- Summers 2021-2024
Education
Bachelor of Arts - Business Administration
Vanguard University of Southern California
Costa Mesa, CAHigh School - undefined
Beaumont High School
Skills
- Proficient in Microsoft Word
- Certified in CPR and first aid
- Youth Leadership & Mentorship
- Conflict Resolution & De-escalation
- Security & Emergency Response
- Key Holder Responsibilities & Facility Operations
- Integrity and trustworthiness
- Data entry
- Telephone etiquette
- Empathy and patience
Certification
- CPR Certified
- Guard Card - California
- Alcohol Handler's License - California
Timeline
Vanguard University Mainline Phone Operator
Vanguard University
11.2024 - Current
Campus Safety Officer (CSO)
Vanguard University
11.2024 - Current
Coach, Axe-Throwing Instructor & Key Holder
Whoop Axe
01.2024 - 05.2024
Summer Camp Counselor
Vanguard University
- 01.2024
High School - undefined
Beaumont High School
Bachelor of Arts - Business Administration
Vanguard University of Southern California