Hi, I’m
Raliat Junaid
London,ON
Summary
Proven Sales and Marketing Manager with a track record of enhancing sales revenue and customer satisfaction at Shongai Packaging Industries Limited. Skilled in relationship building and sales expertise, leveraging exceptional customer service and strategic marketing to exceed sales targets. Mastered multitasking and teamwork to drive results, achieving significant promotional success and market penetration.
Overview
11
years of professional experience
Work History
The Home Depot Inc
Sales Associate
05.2024 - Current
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Food Basics
Retail Sales Associate Cashier
01.2024 - Current
Job overview
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
- Connected with customers to support positive transaction experiences and address service concerns.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Shongai Packaging Industries Limited
Sales and Marketing Manager
06.2013 - 12.2023
Job overview
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Analyzed sales and marketing data for improved strategies.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Enhanced team collaboration through regular communication channels, fostering a positive work environment where ideas could flourish.
- Increased sales revenue by implementing targeted marketing strategies and effective sales techniques.
- Managed sales promotions and marketing strategies on major social media sites.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Negotiated contracts skillfully, achieving favorable terms that contributed to bottom-line results.
- Collaborated with internal departments to develop cohesive messaging across multiple platforms.
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
Education
Fanshawe College of Applied Arts And TechnologyLondon, ON
Post Graduate Certificate from International Business Management
08.2024
Lagos State UniversityLagos, Nigeria
Bachelor of Science from Accounting
04.2015
The Federal Polytechnics, IlaroOgun State, Nigeria
National Diploma from Business Administration
05.2006
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Verbal/written communication
- Client Service
- Sales expertise
- Retail Store Operations
Timeline
Sales Associate
The Home Depot Inc
05.2024 - Current
Retail Sales Associate Cashier
Food Basics
01.2024 - Current
Sales and Marketing Manager
Shongai Packaging Industries Limited
06.2013 - 12.2023
Fanshawe College of Applied Arts And Technology
Post Graduate Certificate from International Business Management
Lagos State University
Bachelor of Science from Accounting
The Federal Polytechnics, Ilaro
National Diploma from Business Administration
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