Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Ralf Lacerda Gomes

Costumer Service Representative
London,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

FULL TIME AVAILABLE.

Overview

13
13
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Costumer Service Representative

CVC Corp
São Paulo, SP
01.2019 - 04.2023
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Costumer Service Experience

Mastercard
São Paulo, SP
12.2016 - 10.2018
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained and managed customer files and databases.

Costumer Service Representative

Turkish Air Travel Bureau
Guarulhos, SP
06.2010 - 06.2016
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Operated PA system to make announcements regarding flight activity.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.

Education

Bachelor of Hospitality And Tourism - Tourism And Hospitality

University Bandeirante
Sao Paulo
02.2005 - 11.2007

Skills

    Customer service standards

undefined

Software

Office Microsoft

Linux Experience Operation

Timeline

Costumer Service Representative

CVC Corp
01.2019 - 04.2023

Costumer Service Experience

Mastercard
12.2016 - 10.2018

Costumer Service Representative

Turkish Air Travel Bureau
06.2010 - 06.2016

Bachelor of Hospitality And Tourism - Tourism And Hospitality

University Bandeirante
02.2005 - 11.2007

Similar Profiles

CREATE PROFILE
Ralf Lacerda GomesCostumer Service Representative