Raky Doumbia
Ottawa,ON
Summary
I am a dynamic and enthusiastic person with proven experience in customer service. I excelled at Mango by improving customer satisfaction and streamlining transactions. I am known for my strong work ethic and excellent communication, fostering lasting relationships. Skilled in time management and teamwork, I have consistently achieved high performance in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Babysitter
Gatineau, QC
09.2023 - Current
- Played games, worked on puzzles, and read books to young children.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Taught children to organize toys, wash hands, and share by leading by example.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
Cashier
Mango
Abidjan, Côte D'Ivoire
09.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Intern
Sofitel Hotel Ivoire
Abidjan, Cote D'Ivoire
02.2021 - 08.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Ontario College Diploma - Law Clerk Program
Algonquin College
Ottawa, ON04-2026
High School Diploma -
Franch High School Blaise Pascal
Abidjan, Côte D'Ivoire06-2022
Skills
- Quick learner
- Excellent Customer service
- Problem-solving
- Time management
- Strong work ethic
- Punctuality
- Teamwork
- Written and verbal communication
- Strong interpersonal skills
- Enthusiastic
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Babysitter
09.2023 - Current
Cashier
Mango
09.2022 - 08.2023
Intern
Sofitel Hotel Ivoire
02.2021 - 08.2021
Ontario College Diploma - Law Clerk Program
Algonquin College
High School Diploma -
Franch High School Blaise Pascal