Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rakshya Neupane

Vancouver,BC

Summary

Dedicated and detail-oriented Hotel Room Attendant with a strong commitment to maintaining cleanliness and providing exceptional guest service. Seeking a position to contribute my skills and ensure guest satisfaction in a reputable hotel.

Overview

2
2
years of professional experience

Work History

Hotel Room Attendant

Rosewood Hotel Georgia
07.2023 - Current
  • Successfully cleaned and prepared an average of fourteen (14) guest rooms daily
  • Provided exemplary evening turn-down service
  • Consistently met and exceeded performance standards on room inspection checklists, ensuring rooms were impeccably presented
  • Offered attentive assistance and responded promptly to guest requests, ensuring their comfort and satisfaction throughout their stay
  • Meticulously maintained and reported any defective equipment, prioritizing safety and functionality in guest areas
  • Proactively stocked and organized linen closets, carts, and baskets, ensuring seamless room turnover and efficient operations
  • Followed WHMIS guidelines when utilizing cleaning chemicals, placing a strong emphasis on ensuring the safety of both guests and staff
  • Conducted regular checks for Lost and Found items, promptly turning them in, and reporting any damage or losses to maintenance or housekeeping teams
  • Diligently removed Room Service trays from hallways, maintaining a neat and inviting environment
  • Notified the Hotel Inventory System after cleaning each guest room, contributing to accurate tracking of room status
  • Performed various related duties as required.

Hotel Room Attendant

Hotel Cross Road
03.2022 - 01.2023
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.

Education

Bachelor of Business Studies (BBS) -

Siddhartha Gautam Buddha Campus
Butwal, Nepal

Skills

  • Cleaning and housekeeping
  • Guest service and assistance
  • Attention to detail
  • Maintenance reporting
  • Inventory management
  • WHMIS chemical safety
  • Problem-solving
  • Time management

Languages

English
Full Professional
Nepali
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Hotel Room Attendant

Rosewood Hotel Georgia
07.2023 - Current

Hotel Room Attendant

Hotel Cross Road
03.2022 - 01.2023

Bachelor of Business Studies (BBS) -

Siddhartha Gautam Buddha Campus

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Rakshya Neupane