Rakshita Chauhdary
Scarborough,ON
Summary
Results-driven Customer Service Executive offering proven history of achievement during 2-year career. Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
The Body Lab Gym
01.2023 - 08.2023
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted members and guests and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and classes.
- Processing payments and maintaining accurate records
- Assisted membership sales and renewals.
- Assisted marketing and promotional activities.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Customer Service Executive
Teleperformance
02.2021 - 12.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Managed over 60 customer calls per day.
- Rewarded as best employee of month for four consecutive months
Cashier
Vishal Mega Mart
06.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales(.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Sales Associate
H&M Store
04.2019 - 05.2020
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Education
Diploma - Biotechnology
Centennial College of Applied Arts And Technology
Scarborough, ON04.2024
B.E. - Biotechnology
Chandigarh University
Mohali, India06.2022
Skills
- Information Updates
- Presentation Skills
- Customer Queries
- Active Listening
- Microsoft Word
- Microsoft Excel
- Inbound Customer Calls
- Typing Proficiency
- Return Processing
- Excellent people skills
- Product promotions
- Cash Handling
- Problem-solving skills
- Communication Skills
- Product and service sales
Availability
Monday
Tuesday
Saturday
Sunday
Languages
English
Full Professional
Timeline
Front Desk Receptionist
The Body Lab Gym
01.2023 - 08.2023
Customer Service Executive
Teleperformance
02.2021 - 12.2022
Cashier
Vishal Mega Mart
06.2020 - 01.2021
Sales Associate
H&M Store
04.2019 - 05.2020
Diploma - Biotechnology
Centennial College of Applied Arts And Technology
B.E. - Biotechnology
Chandigarh University
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