Rakshit Sapra

• Promoted from Customer Service Associate to CSM in recognition of top performance and leadership potential.
• Oversee front-end operations, staff coordination, and customer issue resolution to ensure service excellence.
• Enforce compliance with security, payment processing, and store operational policies.
• Support training and development of front-end associates to maintain high customer satisfaction.

Key Skills:

Leadership, team supervision, conflict resolution, compliance enforcement, POS operations, and customer relationship management.

• Consistently achieved top performance in securing 2–6 MasterCard applications daily through effective sales techniques.
• Delivered outstanding customer service by resolving technical and non-technical issues promptly.
• Supported front-end system monitoring, ensuring operational uptime and efficiency.
• Ensured secure payment processing and fraud prevention in compliance with corporate standards.
• Handled customer concerns related to online orders, returns, and digital transactions with a focus on data security.
• Maintained inventory data integrity in line with audit and compliance protocols.
• Recognized by leadership and referred for promotion to Customer Service Manager at a new location.

Key Skills:

Customer engagement, sales strategy, issue resolution, payment compliance, fraud prevention, data security, inventory control, multitasking, teamwork, and POS system troubleshooting.

• Delivered Tier 1 IT support to students and faculty, resolving hardware/software issues using ServiceNow.
• Contributed to IT projects, including security initiatives using AWS cloud services and SQL Server databases.
• Managed and secured databases via PL/SQL, ensuring integrity and compliance with privacy regulations.
• Implemented campus-wide data protection strategies and monitored security events using Splunk and Netskope.
• Assisted in configuring network security settings and maintaining adherence to institutional security policies.

Key Skills:

IT troubleshooting (ServiceNow), database management (PL/SQL), cloud computing (AWS), cybersecurity monitoring (Splunk, Netskope), data protection (Symantec DLP), access control, compliance enforcement, and security incident response.

• Performed workstation reimaging and software deployment for corporate environments.
• Diagnosed and resolved recurring technical issues, streamlining incident response.
• Supported the configuration of DNS, DHCP, and network security settings.
• Ensured IT asset compliance with organizational security standards and protocols.

Key Skills:

System administration, network configuration (DNS/DHCP), IT security, compliance enforcement, and incident management.