Raksha Chandrashekar
Toronto, Ontario
Summary
- A self-starter, who is motivated by the goals with outstanding technical, research, and problem-solving skills, together with a sharp eye for detail and a quick learning curve, round out this person. Performs as a team lead supervisor and thrives in dynamic circumstances. Call center/collections experience individual with strong work ethic and a passion for delivering outstanding customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
New Customer Service Representative
Propel Holdings
03.2024 - Current
- Built a customer confidence in the services offered by the company.
- Used multiple web-based applications for investigation and verification.
- Collaborated with sales teams on strategies for upselling and retaining customers, increasing overall revenue generation.
- Communicated the appropriate course of action to clients in a kind and professional manner
- Implemented quality control measures to ensure accuracy in all customer interactions, reducing errors and enhancing satisfaction rates.
- Responded to inbound and outbound inquiries via multiple communication channels.
- Championed best practices for managing escalations by effectively resolving high-priority issues with minimal impact on customer experience.
- Always worked as a team to achieve group and individual goals
- Managed daily workflow of the customer support team, ensuring timely response and resolution of customer inquiries.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Answered customer questions with patience and helpful process.
Sales and Marketing Lead
Ace Management Inc.
09.2023 - 02.2024
- Developed strong partnerships with external vendors to optimize resource allocation for marketing initiatives.
- Analyzed market trends and competitor data, adjusting sales strategies accordingly for optimal results.
- Nurtured existing client accounts with consistent follow-up communications, leading to repeat business opportunities.
- Led marketing campaigns for successful product launches, driving brand awareness and customer engagement.
- Contributed significantly towards shaping company culture by actively participating in various team-building activities which boosted overall employee morale.
- Inculcated the ability to prioritize workload and handle a large volume of calls, while maintaining a professional and personable approach
- Tracked key metrics and developed spreadsheets and data models.
Team Supervisor
Reef Kitchens
01.2023 - 08.2023
- Managed performance reviews for 15-20 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Developed, recommended, and implemented measures to improve productivity, performance, quality, and career path for staff members.
- Reviewed, implemented, and updated company records related to team activities for future reference.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
Prep Cook
Compass Group Inc.
10.2022 - 01.2023
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
Dishwasher and Prep Cook
Reef Kitchens
04.2022 - 12.2022
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Cleaned and sanitized all dishes, glassware, pots, pans, trays, and utensils based on procedures and assigned equipment.
- Removed trash and place it in designated containers. Steam cleans or hoses out garbage cans
Intern
K M Associates
10.2020 - 08.2021
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation, and disbursements.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Implemented streamlined processes in the Assistant Accountant role, reducing data entry errors by 15%.
- Reviewed and reconciled discrepancies in accounts and financial documentation.
- Completed research, compiled data, updated spreadsheets and produced timely reports
- Examined budget estimates for completeness, accuracy, and conformance with procedures and regulations.
- Represented clients in interaction with tax authorities and provided knowledgeable litigation support to resolve financial issues.
- Supported budget administration with detailed expense analyses and report reviews.
- Used statistical software to analyze and process large data sets.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
Education
Post-Degree Certificate - Business Administration
York University
08.2023
Post-Degree Certificate - International Business Management
Seneca College of Applied Arts And Technology
08.2022
Bachelor in Commerce - Commerce
Mangalore University
10.2020
Skills
- Complaint resolution
- Scheduling
- Detail-oriented
- Excellent communication skills
- Outstanding customer service
- Call center experience
- Product knowledge
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Certification
Business Fundamentals Accounting
Food Handler Certification
CPR Certification
Ontario Security Guard
Timeline
New Customer Service Representative
Propel Holdings
03.2024 - Current
Sales and Marketing Lead
Ace Management Inc.
09.2023 - 02.2024
Team Supervisor
Reef Kitchens
01.2023 - 08.2023
Prep Cook
Compass Group Inc.
10.2022 - 01.2023
Dishwasher and Prep Cook
Reef Kitchens
04.2022 - 12.2022
Intern
K M Associates
10.2020 - 08.2021
Post-Degree Certificate - International Business Management
Seneca College of Applied Arts And Technology
Bachelor in Commerce - Commerce
Mangalore University
Post-Degree Certificate - Business Administration
York University
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