Raksha Chandrashekar
Toronto, Ontario,ON
Summary
A recent graduate in business administration who is extremely motivated and versatile and has a background in accounting, leadership, and customer service. Outstanding technical, research, and problem-solving skills, together with a sharp eye for detail and a quick learning curve, round out this person. Performs as a team lead supervisor and thrives in dynamic circumstances.
Overview
3
3
years of professional experience
Work History
Team Supervisor
Reef Technology
Toronto, Ontario, ON
12.2022 - Current
- Managed performance reviews for employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Developed, recommended, and implemented measures to improve productivity, performance, quality, and career path for staff members.
- Reviewed, implemented, and updated company records related to team activities for future reference.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators.
- Managed performance reviews for 18 employees, analyzing individual employee achievements and overall trends in workforce execution metrics
- Managed performance reviews for [Number] employees, analyzing individual employee achievements and overall trends in workforce execution metrics
Customer Service Representative
H&M
Toronto, ON
04.2022 - 11.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
Financial Reporting Intern
BASF Corp
Mangalore, Karnataka, India
10.2021 - 12.2021
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
Intern
K M Associates
Mangalore, Karnataka, India, KA
10.2020 - 08.2021
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation, and disbursements.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Implemented streamlined processes in the Assistant Accountant role, reducing data entry errors by 15%.
- Reviewed and reconciled discrepancies in accounts and financial documentation.
- Developed tracking reports to keep management informed of due and past-due vendor invoices.
- Examined budget estimates for completeness, accuracy, and conformance with procedures and regulations.
- Represented clients in interaction with tax authorities and provided knowledgeable litigation support to resolve financial issues.
- Supported budget administration with detailed expense analyses and report reviews.
- Used statistical software to analyze and process large data sets.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
Education
Post-Degree Certificate - Business Administration
York University
Toronto, ON11.2023
Post-Degree Certificate - International Business Management
Seneca College of Applied Arts And Technology
North York, ON11.2022
Bachelor in Commerce - Commerce
Mangalore University
Mangalore, Karnataka10.2020
Skills
- Inventory Management
- Accounts Payable and Receivable
- Work Prioritization
- Financial Reporting
- Process Improvement Initiatives
- Strategic Decision-Making
- Performance Improvement
- Analytical Thinking
- Leadership
Language
English, Hindi and Kannada
Timeline
Team Supervisor
Reef Technology
12.2022 - Current
Customer Service Representative
H&M
04.2022 - 11.2022
Financial Reporting Intern
BASF Corp
10.2021 - 12.2021
Intern
K M Associates
10.2020 - 08.2021
Post-Degree Certificate - Business Administration
York University
Post-Degree Certificate - International Business Management
Seneca College of Applied Arts And Technology
Bachelor in Commerce - Commerce
Mangalore University