Rakiya Abdullahi
Toronto,Canada
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
Work History
Assistant Project Coordinator
Abdul Val LTD
Abuja
01.2023 - 02.2025
- Coordinated project schedules and timelines, ensuring timely communication across teams and stakeholders
- Maintained accurate project documentation, streamlining tracking and reporting
- Facilitated inter-departmental communication to enhance workflow efficiency and stakeholder engagement
- Supported procurement processes, including material ordering and vendor negotiations
- Assisted in contract processing, invoicing, and procurement activities for improved project outcomes
Client Services Associate
Procom
Toronto
06.2022 - 10.2022
- Managed client onboarding and contract renewals, ensuring compliance with internal policies and ISO standards
- Processed and tracked inquiries via JIRA, streamlining contract management processes
- Maintained and updated HR databases and vendor management systems (SAP Fieldglass, Beeline)
- Conducted quarterly audits on consultant documentation, improving accuracy and compliance
- Assisted with payroll processing and resolved billing discrepancies, ensuring smooth financial operations
Representative, Donor Care/Marketing
Plan International Canada
Toronto
11.2021 - 06.2022
- Delivered exceptional service through multiple channels, increasing donor engagement and satisfaction
- Managed donor records and supported campaign efforts through efficient administrative tasks
- Educated donors on global issues, boosting loyalty and financial contributions
- Reengaged lapsed donors, maintaining ongoing financial support
- Achieved first-call resolution through active listening and tailored communication
Cashier/Sales Associate
Bath and Body Works
Toronto
09.2019 - 09.2021
- Assisted over 50 customers daily, providing exceptional service and increasing sales
- Processed 50+ transactions daily, ensuring accuracy and customer satisfaction
- Managed stockroom organization, ensuring timely availability of merchandise
- Recognized for outstanding customer service, achieving high customer satisfaction scores
Academic and Campus Affairs
University of Toronto Governing Council
Toronto
06.2020 - 06.2021
- Managed student affairs and contributed to improving campus life and policy outcomes
- Collaborated on key university decisions, ensuring alignment with academic standards
- Reviewed course content for compliance with university guidelines
- Optimized resource planning, improving policy outcomes and operational efficiency
Education
Honours Bachelor of Arts - International Development Studies, Political Science and African Studies
University of Toronto
Toronto, ON06.2021
Preparing to Manage Human Resources -
Coursera
11.2022
Data Analyst Certificate -
Brain Station
Toronto, ON04.2023
Skills
- Exceptional communication and writing skills
- Proficiency in Microsoft Office, Outlook (Word, PowerPoint, Excel, Acrobat)
- Expertise in CRM systems, SAP, Genesys software, and database management
- Strong critical thinking
- Problem resolution
- Decision-making abilities
- Excellent customer service
- Relationship-building skills
- Project management
- Scheduling
- Coordination expertise
- Comprehensive Research Ability
- Data analysis
Timeline
Assistant Project Coordinator
Abdul Val LTD
01.2023 - 02.2025
Client Services Associate
Procom
06.2022 - 10.2022
Representative, Donor Care/Marketing
Plan International Canada
11.2021 - 06.2022
Academic and Campus Affairs
University of Toronto Governing Council
06.2020 - 06.2021
Cashier/Sales Associate
Bath and Body Works
09.2019 - 09.2021
Honours Bachelor of Arts - International Development Studies, Political Science and African Studies
University of Toronto
Preparing to Manage Human Resources -
Coursera
Data Analyst Certificate -
Brain Station
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