Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Rakibul Islam

Toronto,ON

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Server

Faur Event Staffing
07.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

CSR Supervisor

Farm Boy
01.2023 - Current
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.

Education

Bachelor of Business Administration And Management - Business

Seneca College
Markham, ON

Skills

  • Food Inspection
  • Food Delivery
  • Daily Specials Memorization
  • Food Running

Languages

English
Full Professional

Certification

Smart Serve Certificate

Timeline

Server

Faur Event Staffing
07.2023 - Current

CSR Supervisor

Farm Boy
01.2023 - Current

Bachelor of Business Administration And Management - Business

Seneca College

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Rakibul Islam