Rakib Khokhar
Calgary,AB
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
1
1
year of professional experience
Work History
Customer Support Representative
Apple
Richmond, BC
01.2024 - 08.2024
- Provided technical support to customers via phone and email.
- Resolved customer inquiries in a timely manner.
- Assisted customers with product information, pricing, billing, and troubleshooting.
- Maintained an up-to-date knowledge of products and services offered by the company.
- Handled escalated customer service issues with professionalism and empathy.
- Conducted follow-up calls to ensure customer satisfaction.
- Advised customers on how best to use products or services offered by the company.
- Troubleshot technical problems using provided resources or third-party tools.
- Answered support calls to learn about and address customer needs, complaints or other issues with products or services.
- Escalated calls to solve problems and drive customer satisfaction.
- Engaged in active listening with callers to confirm or clarify information and diffuse anger.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Maintained and exceeded performance and quality standards, meeting customer support objectives.
- Shared knowledge with team to foster growth and collaboration.
Education
High School Diploma -
Nelson Mandela High School
Calgary, AB06-2018
Skills
- Software troubleshooting
- Inbound call answering
- Customer service excellence
- Online Chat Support
- Troubleshooting Network Issues
- Help Desk Support
- Customer Service
- User Support
- Computer Diagnostics
Languages
English
Professional
Urdu
Professional
Timeline
Customer Support Representative
Apple
01.2024 - 08.2024
High School Diploma -
Nelson Mandela High School