Rakiah Welch
Palmdale
Summary
Dynamic retail professional with experience at Five Below, excelling in relationship building and upselling. Proven ability to enhance customer loyalty through exceptional service and effective problem-solving. Skilled in retail operations and loss prevention, consistently maintaining store organization and visual appeal to drive sales and improve customer experiences.
Overview
4
4
years of professional experience
Work History
Sales Associate
Five Below
01.2024 - 10.2025
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Stock Room Associate
Old Navy
04.2022 - 01.2024
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Shelved new and returned inventory according to proper storage procedures.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
Education
Bachelor of Science - Human Services
California State University, Bakersfield
Bakersfield05-2017
Skills
- Upselling
- Promotional support
- Retail loss prevention
- Relationship building
- Service oriented
- Listening skills
- Problem-solving
- Retail store operations
- Time management
Timeline
Sales Associate
Five Below
01.2024 - 10.2025
Stock Room Associate
Old Navy
04.2022 - 01.2024
Bachelor of Science - Human Services
California State University, Bakersfield