Rakhi Sharma
barrie,Ontario
Summary
Strategic and results-driven professional with a robust background in retail management, operations, and finance, seeking a challenging role where can leverage a diverse skill set to drive operational excellence, foster customer loyalty, and contribute to the success of a dynamic organization within the finance industry. Eager to apply comprehensive experience in store management, operations leadership, and relationship building to enhance efficiency and elevate overall business performance. Polished in chalking out operational systems and processes, examining financial data, and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles operational management and budget development practices.
Overview
11
11
years of professional experience
Work History
Supervisor
McDonald's
05.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed 20 staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Senior Operations Manager
BGPS Management Solutions
11.2020 - 03.2021
- Lead, motivate, and support a large team within a time-sensitive and demanding environment
- Develop internal and customer-facing reporting mechanisms and problem resolution
- Manage data collection for updating of metrics to achieve productivity targets, eliminate errors, and deliver excellent customer service
- Partner with cross-functional teams to improve proprietary tools and systems
- Work closely with compliance and technical departments to ensure that activities run smoothly and are compliant
- Oversee materials, technology requirements, and staffing
- Ordering office supplies and generally assisting with office flow as required
Assistant Manager
Pure Gold Jewellers
10.2017 - 10.2020
- Assisting store manager in all areas of daily business operations, human resources, customer service, and merchandising
- Coordinating, monitoring, and reporting on daily operations
- Recruiting, training, and supervising employees
- Managing employee schedules, conducting performance reviews, and enforcing disciplinary actions
- Monitoring and maintaining suitable store inventory levels
- Assisting with development of new sales and recruitment strategies
- Ensuring store environment complies with health and safety regulations
- Maintaining clean, organized, and aesthetically pleasing storefront
- Resolving customer complaints and concerns promptly
- Ensuring that store policies and procedures are followed.
Retail Store Manager
Tanishq Jewellers
04.2015 - 10.2017
- Plan, direct, and evaluate operations of establishments engaged in wholesale and retail sales or of departments in such establishments
- Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes, and effect of competitors' operations on sales
- Determine merchandise and services to be sold and implement price and credit policies
- Source and negotiate with vendors when necessary to procure merchandise for resale
- Develop and implement marketing strategies
- Plan budgets, authorize expenditures, and monitor revenues
- Evaluate and improve customer service and respond to customer requests and issues
- Address staffing requirements, including hiring, development, and retention of staff
- Driving top-line store sales results and growing business through action and productivity
- Building loyalty through Rewards Program
Relationship Manager
ICICI Securities
01.2013 - 01.2014
- Liaised between customers and the organization with a particular focus on the sales department
- Delivered superior customer service to strengthen relationships and drive future business revenue
- Created activities and engagements to enhance customer experience
- Will be involved in Relationship Building & Management with the customer for Sales & Services of Financial Products of ICICI group
- E.g
- Online Trading Account, Life Insurance, Mutual Funds, Investment Advisory, Wealth Management]
- To manage customers in the branch or through client visits & provide Financial / Investment Advisory, Develop new relations through referencing & other sources
- To generate leads and act as a productive resource by meeting targets thereby ensuring the fulfillment of budgetary expectations of the organization.
Education
Post Graduate Diploma - Global Business Management
Georgian College
Barrie, Pune, Ontario04.2024
MBA - Finance
University of Pune
India05.2013
Skills
- Effective Documentation, data entry, and reporting abilities with proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Project)
- Built strong customer loyalty with experience of more than 5 years
- Dynamism in various events organized at professional level
- Personable individual with fosters clear communication and interpersonal skills
- Swift learner to run work operations smoothly
- KPI reporting
- Cost Reduction
- Key Performance Indicators
- Logistics Management
- Strategic Planning
References
REFERENCES
Available upon request
Languages
Languages
English
Full Professional
Timeline
Supervisor
McDonald's
05.2023 - Current
Senior Operations Manager
BGPS Management Solutions
11.2020 - 03.2021
Assistant Manager
Pure Gold Jewellers
10.2017 - 10.2020
Retail Store Manager
Tanishq Jewellers
04.2015 - 10.2017
Relationship Manager
ICICI Securities
01.2013 - 01.2014
Post Graduate Diploma - Global Business Management
Georgian College
MBA - Finance
University of Pune
Similar Profiles
Praveen ChunduPraveen Chundu
Crew trainer at McDonald'sCrew trainer at McDonald's
Jack EvansJack Evans
Crew trainer at McDonald'sCrew trainer at McDonald's
Yara Al-RazazYara Al-Razaz
Crew member at McDonald'sCrew member at McDonald's
Jeremy Daniel Torres DazaJeremy Daniel Torres Daza
Team Member at McDonald'sTeam Member at McDonald's
Byron BrayeByron Braye
Manager of Security, Health and Safety at Friday Harbour ResortManager of Security, Health and Safety at Friday Harbour Resort