Rakhi Ghosh
Ajax,ON
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
26
26
years of professional experience
Work History
Owner
MY ROTI PLACE
Mississauga, Ontario
06.2023 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
Food and Service Supervisor
SO HO METROPOLITAN
TORONTO, Ontario
06.2015 - 04.2021
- Assigned, trained and managed service staff to ensure quality customer service.
- Developed and implemented departmental policies and procedures for efficient operations.
- Monitored daily performance of team members to ensure compliance with company standards.
Head Butler
ST REGIS
Manhattan, New York
11.2009 - 01.2014
- Greeted guests and provided them with information about the property amenities.
- Supervised a staff of butlers, housekeepers and other hospitality personnel.
- Coordinated staff schedules to ensure adequate coverage for all shifts.
Restaurant Manager
Swiss Hotel management school
Glion, Switzerland
01.2007 - 11.2008
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
Restaurant Supervisor
Taj Group of Hotels
Kolkata, West Bengal
01.2001 - 03.2005
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
Managemnt Trainee
Taj Group of hotels
Kolkata, India
01.1999 - 01.2001
- Conducted research and analysis of customer feedback to identify areas of improvement in operational processes.
- Assisted with the development of new policies and procedures for daily operations.
- Provided on-the-job training to new employees in accordance with company standards.
Education
Bachelor of Arts - Hospitality And Tourism Management
Swiss Hotel Management School
Switzerland09-2007
Skills
- Strategic Business Oversight
- Regulatory Compliance
- Budget Administration
- KPI Management
- Marketing tactics
- Social media control
- Hiring and staffing
- Cost Reduction
- Business launch
Timeline
Owner
MY ROTI PLACE
06.2023 - Current
Food and Service Supervisor
SO HO METROPOLITAN
06.2015 - 04.2021
Head Butler
ST REGIS
11.2009 - 01.2014
Restaurant Manager
Swiss Hotel management school
01.2007 - 11.2008
Restaurant Supervisor
Taj Group of Hotels
01.2001 - 03.2005
Managemnt Trainee
Taj Group of hotels
01.1999 - 01.2001
Bachelor of Arts - Hospitality And Tourism Management
Swiss Hotel Management School
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