Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Timeline
Generic

RAKHI ARORA

Calgary,Canada

Summary

Facility Coordinator at JLL specializing in client query management and Salesforce. Demonstrated ability to enhance operational efficiency and create positive work environments. Proficient in project management and HR onboarding, effectively facilitating interdepartmental communication to resolve issues and improve service delivery.

Overview

16
16
years of professional experience

Work History

Facility Coordinator/Front Desk

JLL
Calgary, Canada
04.2024 - Current
  • Welcomed guests and vendors to create a positive environment.
  • Assisting the associates with their space booking and meeting rooms.
  • Ensured compliance with company policies and procedures related to project management activities.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Monitored inventory levels and ordered additional supplies as needed.
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Managed access badge creation and oversight for clients and visitors.
  • Point of contact for all the vendors and guests.
  • Maintained pantry areas by stocking coffee and condiments while managing inventory levels.
  • Placed service tickets for facilities issues and followed up on resolutions.
  • Sharing the updates related to the facility with company leads.
  • Distributed client visitor reference documents, brochures, and emergency contact information.
  • Coordinated setup and breakdown of special events, ensuring smooth operations.
  • Actively participated in various internal trainings related to EHS.
  • Demonstrated good judgment and high attention to detail.
  • Oversaw management of collaborative and conference spaces, maintaining quality standards.
  • Provided mail services including sorting, shipping, and postage management.

Volunteer, Various Programs

Calgary Immigrants Women’s Association
Calgary, Canada
09.2023 - 04.2024
  • Supported Food services program and Pre-employment and skills development support program in conducting mock interviews for their clients.
  • Completed Cross Cultural Parenting Program
  • Attended “Train the trainer” program and as a part of it gave community presentations on Civic engagement.

Support Specialist, Contract

Robert Half
Calgary, Canada
11.2022 - 08.2023
  • Answered daily incoming calls from candidates and clients, responding to inquiries professionally.
  • Redirected calls appropriately and documented concise messages when necessary.
  • Reviewed, formatted, and uploaded resumes and documents into Salesforce promptly.
  • Running the eDocs reports daily and managing eDocs records for candidates.
  • Established effective relationships with team members while participating in weekly meetings.

Administrative Assistant, Contract

Pekarsky & Co.
Calgary, Canada
01.2022 - 10.2022
  • Respond to and direct all telephone, in-person, and email inquiries.
  • Ensuring all team members have expenses in their monthly folders, and expenses are appropriately approved for reimbursement.
  • Populating our CRM system, Daylite, with upcoming team events, birthdays, and work anniversaries.
  • Assisting recruiters in booking travel arrangements for clients and/or candidates.
  • Assisting the team in organizing breakfast, lunch, and other meals for meetings, etc. as required.
  • Assisting the Director of Marketing and Administration with various administrative tasks, as required.

Food Server/Cashier

Tim Hortons
Calgary, Canada
09.2019 - 06.2021
  • Followed proper cash handling procedures when accepting payments from customers.
  • Adhered to all health department standards while preparing food items according to company recipes and specifications.
  • Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
  • Greeted guests in a friendly and welcoming manner.

Program Assistant

Calgary Immigrants Women’s Association
Calgary, Canada
06.2019 - 09.2019
  • Understood police clearance and welfare intervention check procedures.
  • Printed, scanned, and sorted, documents while maintaining computerized information filing systems.
  • Assisted in the networking breakfast event to introduce newcomers to potential employers.
  • Conducted face-to-face mock interviews to help newcomers succeed in their job search in the Canadian market.

Sr. Associate HR and Admin

Desire Corporation Ltd.
Hyderabad, India
12.2015 - 09.2018
  • Prepared or updated employment records related to hiring, transferring, promoting, and terminating.
  • Explained human resources policies, procedures, laws, and standards to new and existing employees.
  • Addressed any employment relations issues, such as work complaints and harassment allegations.
  • Trained and onboarded new employees, and conducted orientations for new staff hires and guided them to successfully pass their probationary period.
  • Evaluated the effectiveness of training programs provided to external clients, including voice of the customer review to identify expectations and preferences.

Resource Executive

Beta Soft Systems Pvt.Ltd.
Chandigarh, India
06.2011 - 11.2011
  • Conducted background checks, assessments, and screenings for each candidate.
  • Prepared candidates for interviewing with clients across various sectors, including Oil & Gas, Pharmaceutical, Automobile and manufacturing.
  • Increased company’s profit by giving the highest closing in 6 months.

HR Assistant

Elnathan Technologies
Gurgaon, India
12.2009 - 06.2010
  • Conducted recruitment interviews to identify new talent during peak demand season
  • Assisted talent acquisition events for campus placements, including pre-screening and job offers.

Education

Career Services for Foreign Trained Professionals Program -

Calgary Immigrant Women’s Association
Calgary, Canada
03.2022

Masters in English Literature -

University of Rajasthan
India
05.2012

Master’s in Business (MBA) - Human Resource and IT

Institute of Integrated Learning in Management
Gurgaon, India
05.2010

Bachelor of Arts - Economics and Political Science

University of Rajasthan
India
08.2007

Skills

  • Microsoft Office Suite
  • Customer service
  • Client query management
  • Salesforce proficiency
  • Document management systems
  • Worked on various Softwares - eDocs, Daylite, Corrigo
  • Project management tools
  • HR onboarding processes
  • New hire orientations

Websites

Volunteer Experience

  • Volunteer, Various Programs, Calgary Immigrants Women’s Association, Calgary, AB, 09/01/23, Present, Supported Food services program and Pre-employment and skills development support program in conducting mock interviews for their clients., Completed Cross Cultural Parenting Program, Attended “Train the trainer” program and as a part of it gave community presentations on Civic engagement.
  • Program Assistant, Calgary Immigrants Women’s Association, Calgary, AB, 06/01/19, 09/30/19, Understood police clearance and welfare intervention check procedures., Printed, scanned, and sorted, documents while maintaining computerized information filing systems., Assisted in the networking breakfast event to introduce newcomers to potential employers., Conducted face-to-face mock interviews to help newcomers succeed in their job search in the Canadian market.

Timeline

Facility Coordinator/Front Desk

JLL
04.2024 - Current

Volunteer, Various Programs

Calgary Immigrants Women’s Association
09.2023 - 04.2024

Support Specialist, Contract

Robert Half
11.2022 - 08.2023

Administrative Assistant, Contract

Pekarsky & Co.
01.2022 - 10.2022

Food Server/Cashier

Tim Hortons
09.2019 - 06.2021

Program Assistant

Calgary Immigrants Women’s Association
06.2019 - 09.2019

Sr. Associate HR and Admin

Desire Corporation Ltd.
12.2015 - 09.2018

Resource Executive

Beta Soft Systems Pvt.Ltd.
06.2011 - 11.2011

HR Assistant

Elnathan Technologies
12.2009 - 06.2010

Career Services for Foreign Trained Professionals Program -

Calgary Immigrant Women’s Association

Masters in English Literature -

University of Rajasthan

Master’s in Business (MBA) - Human Resource and IT

Institute of Integrated Learning in Management

Bachelor of Arts - Economics and Political Science

University of Rajasthan

Similar Profiles

CREATE PROFILE
RAKHI ARORA