Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rakhee Jain

Vaughan,Ontario

Summary

A proactive Agile Project Manager and SAFe certified Scrum Master with over 10 years of experience across various domains. Expertise in service delivery and the retail sector mentoring teams, Product Owners, Managers, and SMEs. Proficient in modern development technologies, automated testing, lifecycles, release cadences, and Agile frameworks (Scrum, Kanban, XP) to ensure faster delivery and lean management. A proven track record of working on highly complex, time sensitive projects as well as multi-year, multi-million dollar infrastructure projects, migration of on-premises platform to varied cloud services.

Overview

12
12
years of professional experience

Work History

Senior Scrum Master

Cognizant Technologies Solutions
01.2022 - 03.2024
  • · Delivered 3 projects at CTC including fraud detection, loyalty customer leveraging and loyalty platform migration. Collaborated with Signifyd, Petro-Canada and Epsilon to drive project success.
  • · Spearheaded strategic optimizations, influenced negotiations and validated financial forecasts for seamless operations and enhanced team performance.
  • Championed change management initiatives, guiding teams through successful transitions to new methodologies and techniques.
  • · Designed and delivered agile training boot camps, estimation techniques and coach teams to become self-organized and help junior scrum masters, setting up Jira & Confluence with expertise in ALM tools.
  • Successfully led multi-disciplinary teams towards achieving project milestones while adhering to established budgets and timelines.
  • Ensured alignment between business goals and technical requirements by working closely with stakeholders during sprint planning sessions.
  • Collaborated with Product Owners to develop clear product roadmaps and ensure timely release of high-quality deliverables.
  • Improved overall project efficiency with effective coordination between development, testing, deployment, and support teams during release cycles.
  • Reduced time-to-market with efficient backlog management and prioritization of tasks based on business objectives.
  • · Tracking key metrics through Project burn-up and release burn-up charts, WIP And WIP Aging, cycle time, Blocker Clustering, Blocker Aging. Also ensured sprint and project on-time delivery through risk reporting and various metrics.
  • Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
  • Developed and introduced IT strategies to improve operational efficiency.

Agile Project Manager

National Bank of Canada
09.2020 - 01.2022
  • Worked in commercial banking department handling multiple projects including CRM implementation, data sourcing in key wealth management systems and Automated loan processing and Management System (ALPMS)
  • Routinely collaborated with Product Owner, Project Sponsor and project stakeholders to understand infrastructure needs to identify technical constraints and define solutions.
  • In one of the teams, Kanban mindset and culture was significant, as the nature of the project demanded experimentation, learning and adaptation. Coached team on Kanban values of transparency, collaboration, customer focus and continuous improvement.

Scrum Master

Chubb Insurance
08.2019 - 07.2020
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Worked on Policy Management System Revamp to enhance user experience, data accuracy and integrate with new digital channels.
  • Effective communication with stakeholders and negotiating MVP requirements including expectation management, creating successful relationships across the Board.
  • · Worked with Devops team with heavy infrastructure deployments and scheduling releases.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
  • Streamlined and optimized workflow and communication by implementing Agile frameworks.

Scrum Master

Techspawn Solutions
06.2016 - 05.2018
  • Worked on client side for Anti Money Laundering (AML) team responsible for delivery of projects on time and within budget, ensuring regulatory compliance and minimizing organizational risks.
  • Develop key sections of the proposal (e.g. implementation approach, project management approach, training, assumptions, support, project team/governance, etc.)
  • Optimized resource allocation by identifying and addressing bottlenecks in project workflows, leading to reduced time-to-market for product releases.
  • Boosted customer satisfaction scores by providing regular updates on product enhancements resulting from feedback provided during sprint review meetings.
  • Reduced technical debt by actively identifying areas requiring refactoring or architectural improvements during sprint planning sessions.
  • Identified potential risks early in the project lifecycle and implemented mitigation strategies accordingly.

Scrum Master

Infosys Technologies
08.2012 - 02.2015
  • Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
  • Developed custom Scrum boards for better task tracking and transparency within the team.
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
  • Facilitated seamless integration of new team members into existing projects without compromising productivity levels.
  • Implemented key performance metrics to track team progress and identify areas of improvement consistently throughout projects'' lifecycles.

Education

Diploma in Database Management - IT

NIIT
Pune, India
04.2011

Diploma in Information Technology - Computer Science

MIT Pune
Pune India
06.2010

Bachelor of Arts - Law

ILS Law College
Pune, India
06.2006

Skills

  • Servant Leadership
  • Agile Coaching
  • Product Backlog Management
  • Scrum Framework Expertise
  • Release planning
  • Project Management
  • Problem-solving abilities
  • Effective Communication
  • Project tracking
  • Conflict Resolution
  • Risk Assessment
  • Analytical Thinking
  • Deliverable Tracking

Languages

English
Full Professional

Timeline

Senior Scrum Master

Cognizant Technologies Solutions
01.2022 - 03.2024

Agile Project Manager

National Bank of Canada
09.2020 - 01.2022

Scrum Master

Chubb Insurance
08.2019 - 07.2020

Scrum Master

Techspawn Solutions
06.2016 - 05.2018

Scrum Master

Infosys Technologies
08.2012 - 02.2015

Diploma in Database Management - IT

NIIT

Diploma in Information Technology - Computer Science

MIT Pune

Bachelor of Arts - Law

ILS Law College

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Rakhee Jain