Rakesh Sharma
North Vancouver,BC
Summary
Watchful Security Supervisor committed to maximizing facility security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities and guests.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Paladin Security Group
11.2022 - Current
- Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
- Triaged problems quickly and provided precise and clear information while working under minimum supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Security Officer
Gateway casino & Entertainment Limited
11.2021 - Current
- Increased customer satisfaction by resolving issues.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Developed improved training methods with focus on public safety and officer awareness.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw staff timekeeping entries and reports in System
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Customer Service Representative
SDI Marketing (second dimension international limited )
11.2019 - 08.2020
- Greeted customers with energy and enthusiasm, analyzed prospects' behavior, built rapport, championed services being offered and presented enticing opportunity to become cardholder.
- Explained and clearly articulated benefits of specific credit card and available credit levels and executed application process from start to finish in compliance with regulations.
- Provided excellent service and attention to customers when face-to-face
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Can-Call Management Inc
01.2020 - 07.2020
- Made appointments with interested customers according to schedule availability.
- Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
- Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Arts -
Delhi University
DELHI2007
Skills
- Provide Information
- Strong Communication Skills
- Customer Experience
- Customer Oversight
- Write Reports
- Social Perceptiveness
- Crisis Intervention Training
- Safety and security
Certification
- OFA Level -2,
- AST
- BST
Timeline
Shift Supervisor
Paladin Security Group
11.2022 - Current
Security Officer
Gateway casino & Entertainment Limited
11.2021 - Current
Customer Service Representative
Can-Call Management Inc
01.2020 - 07.2020
Customer Service Representative
SDI Marketing (second dimension international limited )
11.2019 - 08.2020
Bachelor of Arts -
Delhi University
- OFA Level -2,
- AST
- BST
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