RAKESH RATHAKRISHNAN
Toronto,ON
Summary
Highly motivated and meticulous professional with a strong background in PC building, customer service, and event planning. Adept at maintaining strong connections with clients, exceeding customer expectations, and meeting deadlines. Possesses competence in both Windows and Mac computers, software diagnosis, and hardware upgrades. Currently pursuing a Bachelor of Engineering degree in Computer Systems, demonstrating commitment to staying updated with the latest developments in the industry. Dedicated and motivated, actively seeking an entry-level IT tier 2 support position with excellent organizational abilities to contribute to achieving corporate objectives. As an ambitious information technology intern, eager to gain valuable work experience while completing studies in Bachelor of Engineering in Computer Systems. Demonstrates a thorough understanding of operating system requirements, networking protocols, and device configuration. Proficient in Windows and Mac software, and highly motivated to excel in the field.
Overview
4
4
years of professional experience
Work History
PC Builder
Facebook Marketplace
08.2020 - Current
- Independently build and customize PCs based on customer specifications
- Source high-quality components and peripherals for optimal performance Collaborated with team members to ensure timely service
- Provide expert advice and recommendations to clients
- Collaborate with customers to meet their specific needs
- Maintain a strong reputation for reliable and high-quality PC builds
- Stay up-to-date with the latest PC hardware trends and advancements
- Assembled work piece per layout and work instructions.
- Adjusted, repaired or replaced electrical or electronic components parts to correct defects and to maintain conformance with specifications.
Tim Horton's Team Member
Tim Horton
08.2021 - 09.2022
- Served customers and prepared food and drinks in a fast-paced environment
- Operated cash registers and maintained a clean work area
- Collaborated with team members to ensure timely service
- Trained new team members and followed company policies
- Adapted to different roles and worked flexible hours.
- Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Prepared sandwiches, soups, salads and beverages using grill, microwave and steam tables to promote fresh and quality products.
- Built and broke down display cases, secured and returned product to storage space to assist with opening and closing duties.
Head Audio and Visual Coordinator
Analai Express
06.2020 - 06.2022
- During it's 10th Anniversary on January 7, 2023
- Oversaw audio and visual aspects for events at Analai Express
- Set up and operated sound systems, lighting, and visual displays
- Collaborated with event organizers to meet their specific requirements
- Managed a team of volunteers, providing training and supervision
- Ensured smooth operations and troubleshooting during events
- Contributed to successful execution of high-profile conferences, concerts, and community gatherings
- Developed leadership, technical, and teamwork skills in audio and visual coordination
Youth Advisory Program
Library
09.2019 - 12.2020
- Delivered exceptional program support by recruiting, training and overseeing over 20 exceptional staff members
- Updated program activities and targets based on expected [Type] population needs
- Developed solid relationships with staff, customers, and vendors
- Managed budgets successfully, keeping expenses within target levels
- Kept all areas clean, organized and in line with company professional standards
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
Education
Bachelor of Computer Engineering -
Carleton University
06.2027
International Baccalaureate Diploma -
Weston CI
Toronto, ON06.2022
High School Diploma - undefined
Weston Collegiate Institute, Collegiate Institute
Toronto, Ontario2022
Skills
- Time management
- Customer service
- Service-oriented
- Strong communication
- Microsoft Word
- Shopping Experience
- Strong Organizational Skills
- Hardware Upgrades
- Mac Systems
- Customer Satisfaction
- Software Diagnosis
- Time Management
- Brand Promotion
- Consultative Sales Approach
- Customer Inquiries
- Employee Computer Support
- AV Equipment Management
- Updating Software
- Computer System Maintenance
Timeline
Tim Horton's Team Member
Tim Horton
08.2021 - 09.2022
PC Builder
Facebook Marketplace
08.2020 - Current
Head Audio and Visual Coordinator
Analai Express
06.2020 - 06.2022
Youth Advisory Program
Library
09.2019 - 12.2020
Bachelor of Computer Engineering -
Carleton University
International Baccalaureate Diploma -
Weston CI
High School Diploma - undefined
Weston Collegiate Institute, Collegiate Institute
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