Rakesh Ramachandran Nair

• Led operations at Amazon's largest customer returns site in Canada, overseeing 100+ hourly employees and salaried managers across multiple shifts.
• Fostered high employee morale and productivity, sustaining a Leadership Behavior Index (LBI) of over 81% and exceeding operational goals by 105%, reflecting strong leadership and engagement
• Transitioned to manage both Outbound and VRETS departments, coordinating 150+ associates and salaried managers, driving further operational enhancements.
• Increased productivity by 21% in the Outbound department and 33% in the VRETS department through innovative leadership and process optimization.
• Directed the VRETS department, processing 13.7 million units, doubling the volume achieved in 2023, securing the top position in Canada for volume processing.
• Earned the Prime NACF Ship Dock SEA Excellence Prize for operational excellence and leadership and garnered recognition as Canada's Best VAST Complaint Site for high customer satisfaction standards.
• Collaborated closely with HR, Finance, Health & Safety, and Security teams to guarantee compliance with staffing, safety, and regulatory standards while ensuring smooth daily operations.
• Championed sustainability initiatives and secured a victory in the Amazon NACF 2023 Volunteering Competition, underscoring commitment to corporate social responsibility.
• Promoted 2 Area Managers (L5 to L6) and 2 (L4 to L5), contributing to the site’s growth and leadership development.

• Managed the highest volume shift in North American Network FCs during Peak 2021, processing 6M units in one week.

• Oversaw 12 Area Managers, 8 Process Assistants, and 300+ Associates, ensuring the achievement of performance targets.

• Drove operational improvements that streamlined workflows and contributed to cost savings.

• Onboarded and trained 3000+ associates, ensuring seamless integration and readiness for peak seasons.

• Promoted 4 Tier-3 associates to Level-4 managers and 18 Tier-1 associates to Tier-3 Process Assistants.

• Collaborated with HR, facilitating staffing, training, and retention initiatives.

• Monitored performance metrics, providing actionable feedback to enhance team alignment with company objectives.

• Oversaw operations for a 64,000+ sq ft warehouse, managing inventory control, material movement, and stocking departments, while ensuring accurate inventory and timely order fulfillment.
• Improved warehouse efficiency by streamlining operations, increasing attendance by 89%, and enhancing housekeeping and safety practices.
• Increased operational efficiency by 12%, resulting in a Top 55 ranking among 483 stores nationwide and #2 in the Greater Toronto Area for unloading and compliance.
• Implemented an AS-IS recycling program, generating $80K+ in profit while promoting sustainability initiatives across the site.

• Sets and prioritized the daily store business goals and led a team of 50+ to achieve them during Management on-duty shifts.
• Applied retail KPI knowledge to make strategic commercial decisions that lead to exceeding sales targets by 13.3% annually in 2017.
• Managed inventory control processes to restore back stock, control costs, staffing and maintain sales floor levels to meet customer needs.
• Builds and maintains rapport with internal and external customers or vendors as required.

• Led teams of 50+ associates to meet store objectives during management on-duty shifts, driving a 13.3% increase in sales.
• Managed inventory control, ensuring accurate stock levels and cost-effective operations.
• Built relationships with customers and vendors to resolve issues, promoting positive public relations and enhancing customer satisfaction.
• Assisted in hiring and orientating new employees and conducted training to ensure team member training is completed on time, as required.

• Spearhead the training and program coordination for India's second-largest E-Comm Project (Passport Seva) for the Indian Ministry of External Affairs
• Conducted 80+ trainings all over India for 100+ MEA/Police officials and 300+ associates
• Trained the new hires in technical, process and soft skill modules with a 93% success rate