Rakesh Kumar
Newmarket
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Shift Supervisor
A&W
Newmarket
04.2023 - 04.2025
- Supervised daily operations to ensure smooth workflow in fast-paced environment.
- Trained new employees on service standards and operational procedures effectively.
- Managed employee schedules to optimize staffing during peak hours efficiently.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Collaborated with team members to improve performance and implement training updates.
Shift Supervisor
Mcdonald's
Chandigarh
05.2016 - 04.2020
- Assisted in inventory management by tracking supplies and placing orders timely.
- Enforced food safety protocols to maintain cleanliness and safety in the kitchen.
- Managed employee schedules to optimize staffing during peak hours efficiently.
- Trained new employees on service standards and operational procedures effectively.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Education
MBA - HR & MARKETING ( DUAL SPECIALIZATION)
Rayat & Bahra University
Chandigarh , India 06.2012 - 07.2014
Bachelor of Arts -
Panjab University
Chandigarh , India 12.2009 - 12.2012
Skills
- Employee training
- Schedule management
- Customer service
- Safety compliance
- Conflict resolution
- Team collaboration
- Process improvement
- Effective communication
- Problem solving
- Scheduling coordination
- Customer-oriented
- Business administration
- Safety awareness
- Inventory control and record keeping
- Staff development
- Motivational leadership
- POS system operation
- Complaint resolution
- Action planning
- Interpersonal relations
Languages
English
First Language
English
Advanced (C1)
C1
Certification
- Emotional intelligence
- Fast food service certification
Timeline
Shift Supervisor
A&W
04.2023 - 04.2025
Shift Supervisor
Mcdonald's
05.2016 - 04.2020
MBA - HR & MARKETING ( DUAL SPECIALIZATION)
Rayat & Bahra University
06.2012 - 07.2014
Bachelor of Arts -
Panjab University
12.2009 - 12.2012