RAKESH KUMAR
ABBOTSFORD,BRITISH COLUMBIA
Summary
A dynamic and result-driven defence veteran with 15 years of experience in the Indian Navy and 7 years in the corporate sector. I have been trained to effectively manage diverse teams under challenging conditions and have experience in Security and Safety Management, including physical security, risk assessment, crisis management, Budget Management Manpower Management, Transport Management, Event Management, General & Office Administrations, Procurement, Vendor Management, Firefighting & Damage control. I have recently relocated to British Columbia and am seeking opportunities in organizations where my skills in administration, customer service, and management can contribute to growth and innovation
Overview
17
17
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
Work History
SENIOR CUSTOMER SERVICE ASSOCIATE
UCO BANK
7 2019 - 06.2024
- Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactions
- Coordinated effectively with other departments to address customer concerns beyond the scope of the service team''s capabilities.
- Maintained detailed records of customer feedback, using data to guide improvements in processes and procedures.
- Contributed to company growth by upselling products and services based on customers'' specific requirements.
- Modified branch processes as needed to adapt to changing business requirements, maintaining efficiency during transitions.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
OPERATIONS MANAGER
SHIPPR TECHNOLOGIES
05.2018 - 03.2019
- Plan, organize, direct, control and evaluate the operations of a transportation and logistics company
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Coordinated with external partners such as carriers, vendors, customs brokers, and warehouse personnel to ensure seamless end-to-end logistics management.
- Played an instrumental role in the successful integration of acquired businesses, seamlessly incorporating their logistics operations into existing workflows.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
ASSISTANT SECURITY AND VIGILANCE MANAGER
DTDC PVT LTD
06.2017 - 03.2018
- Lead and participate in workplace audits and investigations of safety concerns, incidents and accidents
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Responsible for all Security Standard & operational SOP's are strictly adhered to by the operation teams.
- Ensuring 100% operational readiness of all security measures including CCTV and stock tracking systems
JUNIOR COMMISSIONED OFFICER (CHIEF PETTY OFFICER)
INDIAN NAVY
01.2002 - 01.2017
- Discharged responsibilities on whole gamut of Operations, Administration and Security areas ranging from vendor management, inventory management, security and safety of assets and personnel.
- Successfully handled Quick reaction Teams for anti-Terror attacks/Fire Fighting, Arms and ammunition, Security Systems & CCTV. Over all in-charge of establishment during shifts.
- Department regulator/ Duty chief- Ensured overall security and safety of submarine during shifts. Operational readiness of sonar department, manpower management of submarine.
- Part of Indian Naval submarine repair monitoring and acceptance team, carried out correspondences as Office-in-Charge with Russian submarine repair yard, maintaining records, planning, execution of the entire Operations, Administration and Facility function.
Education
PGDBA(HUMAN RESOURCE MANAGEMENT) -
SCDL
PUNE, India 03.2012 - 05.2014
BACHELORS OF ARTS - undefined
H P UNIVERSITY
03.2003 - 05.2006
Skills
Leadership and team management
Effective communication and interpersonal skills
Strong problem-solving abilities
Attention to detail and accuracy
Customer service excellence
Adaptability and resilience
Knowledge of banking regulations and compliance standard
Cash Management
Team Leadership
Customer Service
Financial Reporting
Transaction Processing
Regulatory Compliance
Book keeping and accounting
Complaint Handling
Certification
Basic Naval training including QRT, Firefighting & Damage control, Disaster management, First-aid
Languages
English
Hindi
Punjabi
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
OPERATIONS MANAGER
SHIPPR TECHNOLOGIES
05.2018 - 03.2019
ASSISTANT SECURITY AND VIGILANCE MANAGER
DTDC PVT LTD
06.2017 - 03.2018
PGDBA(HUMAN RESOURCE MANAGEMENT) -
SCDL
03.2012 - 05.2014
BACHELORS OF ARTS - undefined
H P UNIVERSITY
03.2003 - 05.2006
JUNIOR COMMISSIONED OFFICER (CHIEF PETTY OFFICER)
INDIAN NAVY
01.2002 - 01.2017
SENIOR CUSTOMER SERVICE ASSOCIATE
UCO BANK
7 2019 - 06.2024