Rakesh Babu
Chilliwack,BC
Summary
Dynamic administrative professional with extensive experience at the Canada Revenue Agency, excelling in event planning and team leadership. Proven track record in optimizing processes and enhancing client satisfaction. Skilled in Microsoft Excel and multitasking, I drive operational efficiency while maintaining client confidentiality and delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Administrative Clerk
Canada Revenue Agency
Surrey, British Columbia
10.2022 - 07.2024
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Scheduled appointments between clients and customers and internal staff members.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed office supplies inventory and placed orders when necessary.
Senior Customer Service Representative
Canadian Imperial Bank of Commerce (CIBC)
Tofino, British Columbia
01.2022 - 10.2022
- Lead and manage a team of Client Service Representatives to deliver exceptional customer service and operational excellence.
- Resolve complex customer issues, enhancing client satisfaction, retention, and brand loyalty.
- Implement strategic process improvements, optimizing workflows, and boosting operational efficiency.
- Provide leadership, coaching, and training, fostering staff development and strengthening team capabilities.
- Monitor performance metrics and KPIs, ensuring adherence to banking regulations, and collaborate with senior management to align branch operations with corporate objectives and customer-centric strategies.
- Drive sales and business growth by identifying cross-selling opportunities and promoting financial products. products.
- Guarantee compliance with banking policies and risk management protocols,mitigating potential financial and operational risks.
- Enhance customer engagement by developing and executing strategies toimprove service delivery and client relationships
Customer Experience Associate
Toronto Dominion Bank (TD)
Parksville, British Columbia
03.2019 - 04.2021
- Delivered exceptional front-line service by assisting customers with day-to-day banking needs such as deposits, withdrawals, and account inquiries.
- Educated clients on digital banking tools and promoted self-service options to increase customer convenience and efficiency.
- Identified customer needs and referred them to financial advisors or product specialists for tailored banking solutions.
- Maintained compliance with all TD Bank policies, security standards, and procedures while ensuring accurate transaction processing.
Education
Post-Baccalaureate Diploma - Process Quality Engineering
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None12-2018
Master of Science - Manufacturing Engineering
Amrita School of Engineering
Ettimadai, Tamil Nadu, India05-2016
Bachelor of Science - Mechanical Engineering
RVS Educational Trusts' Group
Coimbatore, Tamil Nadu, India04-2013
Skills
- Microsoft Excel
- Event planning
- Team leadership
- Performance monitoring
- Sales strategies
- Client confidentiality
- Multitasking Capability
- Quality assurance
- Process improvement
- Financial products
Languages
English
Full Professional
Malayalam
Full Professional
Timeline
Administrative Clerk
Canada Revenue Agency
10.2022 - 07.2024
Senior Customer Service Representative
Canadian Imperial Bank of Commerce (CIBC)
01.2022 - 10.2022
Customer Experience Associate
Toronto Dominion Bank (TD)
03.2019 - 04.2021
Post-Baccalaureate Diploma - Process Quality Engineering
Conestoga College Institute of Technology And Advanced Learning
Master of Science - Manufacturing Engineering
Amrita School of Engineering
Bachelor of Science - Mechanical Engineering
RVS Educational Trusts' Group
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