Rajwinder Samra
Surrey,BC
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
Day & Ross
03.2021 - Current
- Processing customer's drop off and pickup done by company as well as external drivers
- Communicating with vendors, customers, drivers and other terminal employees through emails(Microsoft outlook) and phone calls.
- Using company's software As400 to add comments about delivery, returns, damages and shortages
- Preparing EOD reports using Microsoft tools and sharing with management at end of day.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
Team Leader
Tim Hortons
04.2017 - 11.2020
- Operated drive-through window and sales register efficiently meeting target window service time
- Persistently restocked workstations and display cases
- Educated customers on promotions to enhance sales
- Coordinated and communicated with other team members to meet deadlines for bulk orders.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Administrative Assistant
Golden Tyres
10.2018 - 02.2020
- Processed and sent invoices to customers and kept track of the payments through QuickBooks
- Collected and reconciled the expenses and credit card statements for tax purposes
- Handled administrative requests and queries within the deadline
- Scheduled meetings and appointments by using an admin software
- Analyzed given data to generate weekly and monthly reports for management review
- Tracked inventory on weekly basis using Microsoft Excel spreadsheets.
Shipper and Receiver
Home Depot Canada
07.2017 - 09.2018
- Received and stored merchandise by keeping a clean environment in the store
- Informed management on incoming shipments and checked the BOL
- Managed the shipment and receipt of all products, materials, and supplies
- Communicated with logistics technicians, customer service representatives, and others involved in the shipment and receipt of items
- Handled RF scanner to match and update the inventory count in the database and identified damaged products
- Completed all handling and receiving duties in accordance with efficiency standard timelines.
Education
International Business Management -
Lambton College
Mississauga, ON01.2019
MBA - Human Resource And Accounting
CT Group Of Institute
Punjab, India04.2016
Skills
- 3 years of experience in customer support and service activities throughout the entire system
- Knowledge of major customer relationship manager software, handling customer complaints and maintaining a pragmatic attitude
- Proficient in Microsoft Office to analyze the data related to the customer service support activities
- Pro-actively managed inventory by using RF scanner system, analyzed performance measurement reports at DSV Solutions
- Time Management
- File Organization
- Attention to detail and accuracy in record-keeping and inventory management
Certification
- Class 5 Drivers License
- Dispatch Certificate
- BC Class 4 Learner's License
- Security Guard License
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Administrative Coordinator
Day & Ross
03.2021 - Current
Administrative Assistant
Golden Tyres
10.2018 - 02.2020
Shipper and Receiver
Home Depot Canada
07.2017 - 09.2018
Team Leader
Tim Hortons
04.2017 - 11.2020
International Business Management -
Lambton College
MBA - Human Resource And Accounting
CT Group Of Institute
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