Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rajwinder Rai

Caledon,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Administrative Coordinator

Day & Ross
06.2022 - Current
  • Provided primary customer support to internal and external customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
  • Divided and categorized cargo received and redirected shipments in response to customer requests
  • Coordinated dispatching of 20 drivers to accomplish daily delivery requirements.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Create manifests, verify the weight for all LTL loads, load trailers, ensuring that the number of boxes/ shipments, weight and dangerous goods information is correct and complete, assist with payroll.
  • Trained new personnel regarding company operations, policies and services.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Input skeleton bills into the system ensuring that all critical information is input
  • Manifest freight bills

Invoicing Clerk

Radiant Global Logistics
04.2015 - 10.2020


  • Analyzed project commitments, cost flow and expenditures to support monitoring and reporting.
  • Tracked approved and unapproved invoicing to produce critical month-end metrics.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Monitored outstanding invoices and performed collections duties.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
  • Prepared digital files, physical documents and work requests in compliance with company guidelines.
  • Converted documents from one application to another.
  • Input financial data and produced reports using Financial Suites

Sales Associate

Kang Video
04.2013 - 01.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.

Office Clerk

Rattanz Transport
02.2012 - 03.2013
  • Interacted with customers by phone, email or in-person to provide information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed inventory of office supplies
  • Print, bind and distribute documents to the office team
  • Collected the paperwork from drivers and updated in the system
  • Entered the shipment details in the system
  • Reviewed records and documents to find information
  • Responded to inquiries from callers seeking information.


Education

Advanced Diploma - Business Administration

Trios College
Brampton, ON

Bachelor Of Psychology - Clinical Psychology

Punjabi University
India

Skills

  • Administrative Arrangements
  • Proficieny with TMS & AS400
  • 5 years of experience in Capture, TEDs, Transflo, NAV and Financial Suites
  • Time Management
  • Excellent in MS Office, Access, Outlook

Languages

English
Punjabi
Hindi

Timeline

Administrative Coordinator

Day & Ross
06.2022 - Current

Invoicing Clerk

Radiant Global Logistics
04.2015 - 10.2020

Sales Associate

Kang Video
04.2013 - 01.2014

Office Clerk

Rattanz Transport
02.2012 - 03.2013

Advanced Diploma - Business Administration

Trios College

Bachelor Of Psychology - Clinical Psychology

Punjabi University

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Rajwinder Rai