MAGAIE MBANIANGA
Woodbridge
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure Security Guard position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Respite Security
Four Point Homeless Shelter
10.2023 - Current
- Implemented and maintained daily security checks
- Monitored 32 security cameras and troubleshooted those that needed interference
- Detained trespassers and passed them on to the police
- Coordinated and managed a security team of 6 security guards as Team Lead
- Produced daily reports and logs of irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences or incidents
- Interacted politely with guests, answered phone calls and transferred to the right Rooms and Extensions
- Performed routine patrols throughout the building, grounds, and other building properties nearby
- Worked with EMS, police, or fire departments in cases of emergency.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Security Supervisor
Canada Risk Solution
09.2021 - 07.2022
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Supervised team of 12 security personnel during shift.
- Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that help identity areas for improvement and additional training needs.
Residential Support Worker
Marsh Hill Homes Peterborough
06.2020 - 06.2021
- Provided primary care and supervision to individuals supported by MHH
- Aided with daily activities as required and directed
- Provided support and coaching to individuals in the areas of social skills and communication
- Contributed solutions to barriers that may have impacted their quality of life
- Ensured that the individuals I supported had their goals met
- Followed Behavioral Support Plans and Crisis Support Protocols
- Administered medication as required
- Developed and maintained positive relationships with all individuals, supported their family, and cared for the team.
Security Supervisor
Syntera Security Solutions Cochrane-Detour Mine
12.2018 - 01.2020
- Performed Traffic Control at a mine setting
- Logged traffic infractions in and out of the mine
- Communicated clearly and precisely using the best means of communication (verbally or in writing) ensuring vehicles cross intersections safely while manually conducting traffic.
- Responded quickly to emergency situations to assess and deflect issues.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Secured premises and personnel by monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Monitored CCTV cameras and alarm systems for security breaches.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Wrote detailed reports of all security breaches and investigations.
Call Centre
Service Canada
12.2017 - 09.2018
- Communicated accurate information about Services, customer Concerns, provided exceptional customer service and driving retention
- Described and explained details about over number service options to inform customers
- Answered numerous calls and was able to meet fast-paced call center demands
- Entered customer interaction details in software to track requests and record solutions offered
- Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences in French and English.
- Managed high call volume while maintaining professional composure under pressure, ensuring positive customer interactions.
- Demonstrated exceptional problem-solving skills to effectively handle complex customer issues and concerns.
- Provided exceptional customer support during peak periods, helping maintain the highest level of service quality despite increased demand.
Bilingual Customer Service Rep
Government Call Centre
02.2015 - 08.2017
- Worked in high-stress environments with difficult clients
- Filled out online phoenix feedback form with customer's personal information
- Provided basic information to clients on benefit plans and referred them to the website for further information
- Problem-solving in time-sensitive situations and providing customers with excellent customer service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Provided exceptional support to customers experiencing technical difficulties by troubleshooting issues and liaising with IT departments as needed.
Education
GED -
Trios College
01.2015
Skills
- Asset Protection
- Great oral and written communication in both French and English
- Strong interpersonal skills and ability to build rapport with customers
- Ability to multitask and prioritize in a fast-paced environment
- Attention to detail, problem-solving, conflict resolution skills, and ability to follow through on tasks
- De-Escalation Techniques
- Team Leadership
- CCTV Monitoring
- Staff Management
- Security personnel training
- Security team management
- Emergency Management
- AED Training
Languages
English
Native or Bilingual
Certification
- First Aid Certification
Timeline
Respite Security
Four Point Homeless Shelter
10.2023 - Current
Security Supervisor
Canada Risk Solution
09.2021 - 07.2022
Residential Support Worker
Marsh Hill Homes Peterborough
06.2020 - 06.2021
Security Supervisor
Syntera Security Solutions Cochrane-Detour Mine
12.2018 - 01.2020
Call Centre
Service Canada
12.2017 - 09.2018
Bilingual Customer Service Rep
Government Call Centre
02.2015 - 08.2017
- First Aid Certification
GED -
Trios College
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