Rajwinder Kaur
Peterborough
Summary
Dynamic professional with a proven track record at Hello Fresh, excelling in efficient multitasking and quality assurance. Recognized for enhancing customer satisfaction at RIAM Education Services through effective communication and training initiatives. Strong attention to detail and operational expertise drive successful outcomes in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Production Associate
Hello Fresh
01.2024 - Current
- Operated production machinery to ensure efficient workflow and quality output
- Assisted in maintaining a clean and organized work environment to promote safety
- Conducted quality checks on products to uphold company standards
- Collaborated with team members to meet daily production targets
Senior Customer Service Representative
RIAM Education Services
09.2020 - 02.2023
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction levels.
- Trained new team members on company policies and customer service protocols.
- Managed complex escalations, maintaining professionalism in high-pressure situations.
- Collaborated with cross-functional teams to improve service delivery processes.
Operations Officer
VFS Global Services
02.2020 - 08.2020
- Document scrutiny and collection of applications for visa processing.
- Handle customer/applicant queries personally via emails or phonecards.
- Handle cash and bank related transactions and assure 100% accuracy
- Led training initiatives for staff on operational best practices and safety protocols.
Education
Bachelor of Science - General Science
Punjabi University
Patiala, Punjab, India.05-2019
Skills
- Efficient multitasking
- Packaging and labeling
- Excellent verbal and communication skills
- Computer skills
- Time management and strong attention to detail
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Production Associate
Hello Fresh
01.2024 - Current
Senior Customer Service Representative
RIAM Education Services
09.2020 - 02.2023
Operations Officer
VFS Global Services
02.2020 - 08.2020
Bachelor of Science - General Science
Punjabi University
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