RAJWINDER KAUR

• Cleaned and sanitized guest rooms, ensuring high standards of cleanliness and hygiene.
• Stocked carts with necessary supplies and linens for efficient room preparation.
• Reported maintenance issues promptly to ensure guest satisfaction and safety.
• Assisted in training new staff on cleaning procedures and hotel policies.

• Delivered exceptional customer service, ensuring positive dining experiences for all guests.
• Assisted in menu knowledge, providing accurate information about food and beverage options.
• Managed table assignments efficiently, optimizing seating arrangements during peak hours.
• Collaborated with kitchen staff to ensure timely food preparation and delivery to customers.

• Negotiating, planning and assisting consumers with correct payment resolutions on one

or multiple credit card accounts including Consumer and Business accounts;

• Researching and answering questions regarding account status; assisting as personal

financial advisor over the phone and ownership of fiduciary responsibility for the client;

• Administrating financial assessments and ensuring paperwork is prepared correctly for

the best positive consumer experience;

• Continually delivering positive and difficult messages, personalizing each and every call,

while multi-tasking and navigating through multiple pages and accurately documenting

each consumer's situation;

• Initiating consumer negotiations for debt recovery through phone and generating around

100-120 outbound and inbound calls a day, and ranking among the top 5 percentile for

performance;

• Informing consumers of outstanding balances while attempting to collect payments,

reviewing and verifying consumer account information;

• Performing financial assessments on consumer and business accounts and then placing

them in the appropriate program for debt repayment;

• Conducting payment transactions electronically and negotiating payment arrangements

for consumers on their accounts within FDCPA guidelines and thereafter documenting

them;

• Using skip trace when needed to find additional consumer contact information and to

collect on delinquent accounts;

• Providing timely, efficient, courteous and respectful customer service by trying to

provide apt solution to problem or escalating them to the appropriate department.

• Manage all clients' queries on financial issues, administer effective resolution of all

customer complaints.

• Follow up on delinquent accounts and forward irreconcilable accounts for collector

action.

• Provide support to client by proffering solutions to address financial objectives.

• Analyzing accounts, interpreting summaries and implementing agreed upon plan to manage client portfolios.

• Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
• Managed order processing and returns, streamlining workflows and enhancing service delivery.
• Trained new team members on customer service protocols and best practices for improved performance.
• Implemented feedback mechanisms to gather insights, driving continuous improvement in service quality.