Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

RAJWINDER KAUR

Brampton,Canada

Summary

Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.

Organized Office Coordinator with experience in managing administrative tasks, overseeing office operations, and coordinating staff. Strengths include problem-solving skills, ability to prioritize workloads, and effective communication skills. Previous roles involved improving office systems efficiency and fostering positive relationships with team members and clients.

Overview

7
7
years of professional experience

Work History

Office Coordinator

Day and Ross Freight
Brampton, ON
02.2024 - 01.2025

Administrative Tasks:

  • Scheduling: Managing calendars, scheduling meetings, appointments, and travel arrangements.
  • Communication: Handling emails, phone calls, mail, and other correspondence.
  • Record Keeping: Maintaining and organizing files, records, and other documentation.
  • Office Supplies: Ordering and managing office supplies and equipment.
  • Billing and Expenses: Processing invoices, preparing payment checks, and issuing reimbursements.
  • Budgeting: Assisting with budget tracking and reconciliation.
  • Policy Implementation: Ensuring compliance with office policies and procedures.
  • Vendor Relations: Coordinating with vendors and contractors.
  • Coordination and Support:
  • Meeting Organization: Preparing meeting agendas, taking minutes, and distributing materials.
  • Event Planning: Assisting with planning and coordinating office events, meetings, and conferences.
  • Visitor Reception: Greeting and assisting visitors, answering phone calls, and directing inquiries.
  • Staff Support: Providing administrative support to staff members, including answering questions and resolving issues.
  • Facilities Management: Coordinating with facilities staff for maintenance and repairs.
  • HR Support: Assisting with HR tasks, such as onboarding, training, and employee record keeping.

Dispatcher

kph Transport
Brampton, Canada
02.2021 - 09.2023
  • Conduct searches to find needed information, using such sources as the Internet
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Train and assist staff with computer usage
  • Create, maintain, and enter information into databases
  • Mail newsletters, promotional material, or other information
  • Take dictation in shorthand or by machine and transcribe information
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
  • Establish work procedures or schedules and keep track of the daily work of clerical staff
  • Locate and attach appropriate files to incoming correspondence requiring replies
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations
  • Maintain scheduling and event calendars

RSSI security inc.
Toronto, Canada
09.2019 - 02.2022
  • Enroll individuals to participate in programs and notify them of their acceptance
  • Analyze data to determine answers to questions from customers or members of the public
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
  • Schedule space or equipment for special programs and prepare lists of participants
  • File and maintain records
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries
  • Take orders for merchandise or materials and send them to the proper departments to be filled
  • Keep a current record of staff members' whereabouts and availability
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
  • Hear and resolve complaints from customers or the public

Assistant

Acme Visa Solutions
Mississauga, Canada
03.2021 - 09.2021
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies
  • Resolve customer complaints or answer customers' questions regarding policies and procedures
  • Conduct searches to find needed information, using such sources as the Internet
  • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution
  • Create, maintain, and enter information into databases

Human Resource Assistant

Mohali
06.2018 - 02.2019
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Conduct research, compile data, and prepare papers for consideration and presentation by management

Education

Diploma - General Business Management

Cambrian College of Business and Arts
01.2020

Bachelor's degree - information technology

Khalsa College Patiala
01.2017

Skills

  • Arts Business Management
  • Dispatching Freight
  • Human Resource
  • Attention to detail
  • Decision making
  • Flexibility
  • Office Coordinator

Languages

English

Timeline

Office Coordinator

Day and Ross Freight
02.2024 - 01.2025

Assistant

Acme Visa Solutions
03.2021 - 09.2021

Dispatcher

kph Transport
02.2021 - 09.2023

RSSI security inc.
09.2019 - 02.2022

Human Resource Assistant

Mohali
06.2018 - 02.2019

Diploma - General Business Management

Cambrian College of Business and Arts

Bachelor's degree - information technology

Khalsa College Patiala
RAJWINDER KAUR