Rajwinder Kaur
Kitchener,ON
Summary
As a proven leader at Nordia, I excel in fostering innovation and efficiency, with a knack for elevating team collaboration and morale. My expertise spans sales expertise, people management, and problem-solving, ensuring operational excellence and a positive work environment. Recognized for turning challenges into opportunities, I consistently drive growth and productivity.
Overview
6
6
years of professional experience
Work History
Customer Care Executive
Rogers Media inc
Kitchener, Canada
09.2023 - Current
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Maintained a positive work environment that promoted collaboration between team members.
- Implemented strategies to take advantage of new opportunities.
- Completed daily quality assurance duties to provide feedback for improvements.
- Set specific goals for projects to measure progress and evaluate end results.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Collaborated with the sales team to identify and grow opportunities within the territory.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided detailed product and service information to customers, enhancing customer understanding and satisfaction.
Team Leader
Nordia
Kitchener, ON
08.2021 - 08.2023
- Maintained a positive work environment that promoted collaboration between team members.
- Completed daily quality assurance duties to provide feedback for improvements.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Offered training and support to keep team members motivated and working toward objectives.
- Established clear expectations for employees, providing guidance when needed.
- Determined consumer needs to provide products and services appealing to larger market.
- Identified needs of customers promptly and efficiently.
Store Manager
Popeyes Louisiana Restaurant
Kitchener, Canada
03.2019 - 08.2021
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Carefully interviewed, selected, trained and supervised staff
Education
Graduate Certificate - Mobile Solution Development
Conestoga College
08.2019
Bachelor of Computer Applications -
Punjabi University
Punjab, India05.2016
Skills
- Excellent communication skills
- Upselling
- Sales and Marketing
- Strong analytical skills
- Problem-solving skills
- Ability to work a flexible schedule
- Navigate multiple computer systems
- Multitasking
- Complaint resolution
- Shift scheduling
- People management
- Call center operations
- Work planning
- Sales expertise
- Employee evaluation
References
Available upon request.
Timeline
Customer Care Executive
Rogers Media inc
09.2023 - Current
Team Leader
Nordia
08.2021 - 08.2023
Store Manager
Popeyes Louisiana Restaurant
03.2019 - 08.2021
Graduate Certificate - Mobile Solution Development
Conestoga College
Bachelor of Computer Applications -
Punjabi University