Rajwinder Kaur
Edmonton,AB
Summary
Motivated and detail-oriented individual with a passion for exceptional customer service. Experienced in handling inquiries, resolving issues, and ensuring customer satisfaction. Proficient in computer skills to efficiently complete administrative tasks and enhance productivity.
Overview
4
4
years of professional experience
Work History
Office Administrator
Denture Clinic
Edmonton, AB
04.2024 - Current
- Maintaining patient appointments and scheduling include organizing patient records and files.
- Handling billing and insurance claims and managing correspondence, including answering phone calls and emails.
- Greeting and aspiring patients, providing excellent customer service.
- Collaborating with the denture team to ensure smooth operations as well as ordering office supplies and inventory.
- Everyday call to 30-40 patients for recalling.
Crew Member
McDonald
Windsor, ON
11.2023 - 04.2024
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Running order, deliveries, Drive-Thru and drinks.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Became familiar with products to answer questions and make suggestions.
Supervisor
Booster juice
Edmonton, AB
04.2023 - 08.2023
- Coached staff members to develop long-term career goals.
- Completed opening and closing duties to facilitate business operations.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
Sales Representative
The body shop
Windsor, ON
09.2022 - 02.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Greeted customers, answered general questions and directed to appropriate locations.
Store Manager
Rangeela paan
Windsor, ON
09.2022 - 02.2023
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Receptionist Administrator
Gurmukh Singh & Son's
Amritsar, India
08.2020 - 08.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Education
Bachelor of Arts - Public Relations
St. Clair College of Applied Arts And Technology
Windsor, ON05-2024
High School Diploma -
Amardeep Secondary School
India, Punjab02.2020
Skills
- Staff Supervision
- Payroll Management
- Multitasking and Organization
- Shift Scheduling
- Cash Management
- Store Opening and Closing Procedures
- Documentation and Reporting
- Customer Service
- Inventory Management
- Attention to details
- Expert in Software
- MS Office
Timeline
Office Administrator
Denture Clinic
04.2024 - Current
Crew Member
McDonald
11.2023 - 04.2024
Supervisor
Booster juice
04.2023 - 08.2023
Sales Representative
The body shop
09.2022 - 02.2023
Store Manager
Rangeela paan
09.2022 - 02.2023
Receptionist Administrator
Gurmukh Singh & Son's
08.2020 - 08.2022
Bachelor of Arts - Public Relations
St. Clair College of Applied Arts And Technology
High School Diploma -
Amardeep Secondary School