Rajwinder Kaur
Abbotsford,BC
Summary
Dedicated and adaptable professional with extensive experience in customer service and education, seeking to leverage exceptional organizational and communication skills in an office administration role. Eager to contribute to efficient office operations and provide excellent support to enhance productivity. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Guest Service Associate - Co-op Store
Otter Co Op
11.2022 - Current
- Delivered exceptional customer service, ensuring satisfaction and loyalty through effective communication
- Managed sales transactions and inquiries, maintaining accuracy and efficiency
- Resolved customer issues promptly and professionally, contributing to the positive shopping experience
- Collaborated with team members to optimize store operations and meet performance targets
- Adhered to security and compliance protocols while handling cash transactions.
Immigration and Student Counselor
Rightway Immigration and Education Services
07.2022 - Current
- Provided comprehensive guidance on immigration laws, policies, and procedures for various countries
- Assisted individuals in understanding visa requirements, application processes, and documentation
- Offered personalized support to students, addressing academic, personal, and social concerns
- Facilitated smooth transitions for international students, offering cultural adaptation assistance
- Conducted career counseling sessions and guided educational programs and opportunities.
Front Desk Office Manager
Hotel Sunshine
01.2018 - 01.2022
- Oversaw guest reception and check-in processes, ensuring a seamless arrival experience
- Coordinated with departments to maintain room quality and meet guest expectations
- Managed special requests and inquiries, enhancing guest satisfaction and loyalty
- Executed administrative tasks efficiently, maintaining organization and attention to detail.
Tourism & Hospitality Vocational Trainer
Govt. Senior Secondary School
01.2015 - 01.2018
- Educated students in syllabus content, prepared assessments, and organized educational activities
- Provided mentorship and support to students, fostering a positive learning environment
- Developed strong interpersonal and communication skills through teaching and collaboration.
- Streamlined the training process by developing standardized evaluation methods for both trainers and trainees.
- Conducted regular assessments of trainee progress, ensuring timely intervention when necessary and helping them stay on track towards achieving their goals.
- Developed strong relationships with local employers, resulting in increased job placement opportunities for program graduates.
Education
Bachelor of Education - Education
Punjabi University
State College Patiala01.2011
Masters in Airline Tourism & Hospitality - Airline Tourism And Hospitality
Punjab Technical University
ITFT Chandigarh01.2009
Bachelor of Home Science - Home Science
Punjabi University
Government College Patiala01.2007
Skills
- Excellent customer service skills with a focus on building strong client relationships
- Fluent in Hindi, Punjabi, and English, facilitating effective communication with a diverse clientele
- Proficient in various computer applications, including data entry and financial software
- Strong interpersonal and communication abilities for effective client interactions
- Detail-oriented with a focus on accuracy and efficiency in tasks
- Flexible, adaptable, and capable of thriving in fast-paced environments
- Strong time management skills and ability to meet deadlines under pressure
- Patience and composure
- Complaint Handling
- Check-in and Check-out Procedures
- Payment Processing
- Guest Relations
- Customer Service
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Guest Service Associate - Co-op Store
Otter Co Op
11.2022 - Current
Immigration and Student Counselor
Rightway Immigration and Education Services
07.2022 - Current
Front Desk Office Manager
Hotel Sunshine
01.2018 - 01.2022
Tourism & Hospitality Vocational Trainer
Govt. Senior Secondary School
01.2015 - 01.2018
Bachelor of Education - Education
Punjabi University
Masters in Airline Tourism & Hospitality - Airline Tourism And Hospitality
Punjab Technical University
Bachelor of Home Science - Home Science
Punjabi University
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