Rajwinder Kaur
New Westminster,BC
Summary
Passionate Technical Enthusiast with a problem-solving mindset and formidable technical skills. Equipped with a master's degree in software engineering, I possess a cultivated approach based on the latest technology standards. Demonstrating a versatile understanding of complex backend data functions and analytics, I am committed to leveraging my expertise to drive innovation and deliver optimal solutions.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
IT Support Specialist
Doctors of BC
Vancouver, Canada
05.2021 - Current
- Provide prompt, courteous and effective tier 1 and tier 2 technical support to staff and members of organization
- Proficient in hardware and software setup, installation, and maintenance, ensuring smooth operations.
- Deployed and Administered SAAS applications (Salesforce, Clickup, Freshservice etc.) in organization
- Possess comprehensive expertise in administering Zoom and setting up Zoom Rooms, demonstrating proficiency in managing and configuring various features, ensuring seamless virtual meetings, and optimizing collaboration experiences for users within organization.
- Demonstrated proficiency in safeguarding systems and protecting user data by implementing and managing Crowdstrike Endpoint Protection and EDR solution, ensuring utmost safety and security within organizational environment.
- Successfully deployed Netskope Secure Access Service Edge (SASE) solution, enabling advanced security and seamless access to cloud resources for organization.
- Managed user accounts and access via On-Prem and Azure Active Directory, ensuring secure and efficient user management across hybrid environments.
- Effectively managed the Microsoft Office 365 suite, overseeing user accounts, permissions, and access controls, while implementing security measures, leading successful migrations, and providing ongoing technical support to ensure seamless collaboration and productivity for the organization.
- Managed Okta as the identity provider, ensuring seamless and secure authentication, authorization, and user management across the organization.
- Proficiently managed the backups and maintenance of virtual machines (VMs) on Nutanix cluster, ensuring data protection, system integrity, and optimal performance for the organization's virtualized infrastructure.
- Extensive experience in managing Windows environments, including Windows Server, as well as proficient in supporting and troubleshooting MAC OS and iOS devices, ensuring smooth operation and optimal performance across diverse platforms.
- Proficient in ITSM/ITIL-based tools for streamlined IT service management processes. Automated manual processes in ITSM tool through workflow development, enhancing efficiency and reducing human errors.
Technical Support Specialist
International Water Guard
Surrey, Canada
03.2020 - 04.2021
- Served as the sole IT expert, overseeing and managing the entire IT infrastructure encompassing hardware and software components, ensuring smooth operations and optimal performance for the organization.
- Proficiently managed user accounts using Active Directory, ensuring seamless access control and user management within the organizational environment.
- Administered the O365 suite for users within the organization, overseeing user accounts, permissions, and access controls, while providing technical support and ensuring a smooth user experience across various O365 applications.
- Researched and identified solutions to technical problems.
- Developed and implemented personalized client solutions using C# and VBA programming language expertise
- Patched software and installed new versions to eliminate security problems and protect data.
- Provided positive customer support training experience for completed applications
- Created ERP software user manuals to help users better understand the working
- Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process
- Set up and controlled user profiles and access levels for each database segment to protect important data
- Planned and implemented security measures to safeguard vital business data
- Assessed system hardware and software performance, and suggested modifications to reduce lag time and improve overall speed
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Configured hardware, devices and software to set up workstations for employees
- Maintained servers and systems to keep networks fully operational during peak periods.
- Assembled new computers and upgraded the old ones for providing better equipment to the staff.
Junior Software Developer
Bir Infosys
Kapurthala, India
01.2016 - 12.2016
- Maintained and upgraded products to deliver smooth-running systems
- Wrote clean, clear and well-tested code for various projects using HTML5, PHP, C# and JAVA programming languages
- Designed and developed reports using SQL server reporting services
- Carefully documented technical workflows and knowledge in private wiki for education of newly hired employees
- Assisted with design and development of projects
- Contributed to deployments by testing, debugging and resolving issues for optimal results
- Modified existing software to correct coding errors, upgrade interfaces and improve overall performance.
Web Deleoper Intern
Rail Coach Factory
Kapurthala
01.2014 - 07.2014
- Supported web applications and web sites through database development
- Designed and implemented web components across new and existing designs
- Collaborated with product managers, testers, and developers to initiate process improvements
- Studied basic project requirements with assigned technical lead and planned development strategies
- Researched and developed new technology designs
- Collaborated with project managers, testers, end-users, and distributors.
Software Developer Intern
Bir Infosys
Kapurthala, India
03.2012 - 07.2012
- Learned software engineering process improvements and best practices
- Collaborated with other developers to identify and alleviate number of bugs and errors in software
- Compiled specifications, testing methods and other information for project into technical manuals for use in future assignments
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements
- Checked client code for bugs and weaknesses using various troubleshooting methods.
Education
Post-Baccaleurate Diploma - Computer and Information Systems
Douglas College
01.2017 - 05.2019
Master of Software systems - undefined
Guru Nanak Dev University
Bachelor of Computer Engineering - undefined
Khalsa College of Engineering and Technology
Skills
Technology planning
Helpdesk administration
User training
Enterprise software implementation
Helpdesk support
Proficient in O365 administration
Cybersecurity
Problem-Solving
Self-Motivated
Certification
CompTIA Network+
Timeline
IT Support Specialist
Doctors of BC
05.2021 - Current
CompTIA Network+
12-2020
Technical Support Specialist
International Water Guard
03.2020 - 04.2021
Post-Baccaleurate Diploma - Computer and Information Systems
Douglas College
01.2017 - 05.2019
Junior Software Developer
Bir Infosys
01.2016 - 12.2016
Web Deleoper Intern
Rail Coach Factory
01.2014 - 07.2014
Software Developer Intern
Bir Infosys
03.2012 - 07.2012
Master of Software systems - undefined
Guru Nanak Dev University
Bachelor of Computer Engineering - undefined
Khalsa College of Engineering and Technology