Rajwant Ramgarhia
London,ON
Summary
At Microcad Computer Corporation, Excelled as an Account Manager, leveraging expertise in data entry and system management alongside outstanding customer service skills. Adeptly handled complex WSIB system queries, ensuring privacy compliance and efficient problem resolution. Proficiency in Microsoft Suite and ability to streamline processes significantly enhanced operational efficiency and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Manager (WSIB)
Microcad Computer Corporation
05.2019 - Current
- Conducted comprehensive searches using advanced WSIB systems, databases, and online search engines to gather details inquired by RTWS
- Coordinated with RTWS parties to capture missing information related to workers file i.e missing D.O.B or email address
- Answered and responded to inquiries from RTWS and directly from workers related to their order status, special quote request from RTWS, and assisted them with out of warranty orders
- Managed claim order status after receipt of order, contacting RTWS to verify workers address change if any prior to shipping order
- Record details of IT equipment provided to WSIB workers, uploading invoices to WSIB portal using Talus for WSIB contract management review prior to receiving payment
- Reviewing prior claims information with RTWS to ensure no duplicate claims and also helping the case work to find out what was provided to the worker
- Providing RTWS with assistance using online services such as describing different products, promoting product best suited to workers needs
- Answer calls from WSIB-sponsored workers regarding order status, equipment issues, and troubleshooting, providing return shipping labels and coordinating with technicians to arrange loaner equipment if necessary.
Education
Post-Graduate Certificate - Operations Management
Fanshawe College
London, ON04-2019
Post-Graduate Certificate - Advanced Communications For Professionals
Fanshawe College
London, ON09-2018
Master of Arts - English Literature
Punjab University
Chandigarh, Punjab, India05-2016
Skills
- Customer Service: Excellent communication and interpersonal skills, adept at managing inbound inquiries and delivering exceptional service
- Data Entry & System Management: Strong skills in entering, verifying, and updating data on WSIB portal
- Information Gathering: Gathering information about address change, phone number Verifying the information on file for worker is correct
- Problem-Solving: Skilled at identifying and resolving issues, proactively clarifying missing information to ensure orders are processed efficiently
- Privacy & Compliance: Knowledge of privacy regulations, including the completion of Privacy Checklists when required
- Microsoft Suit: proficient in MS office, Outlooks, word document and excel
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- First Aid Certification
- Ontario Driver's G License
- CPR/AED Certification
Timeline
Account Manager (WSIB)
Microcad Computer Corporation
05.2019 - Current
- First Aid Certification
- Ontario Driver's G License
- CPR/AED Certification
Post-Graduate Certificate - Operations Management
Fanshawe College
Post-Graduate Certificate - Advanced Communications For Professionals
Fanshawe College
Master of Arts - English Literature
Punjab University
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