Rajwant Kaur
Surrey
Summary
Dynamic professional with a proven track record at Newsteps Canada Immigration Consultant, adept in Adobe Acrobat and Photoshop, and Microsoft Office Suite. Excelled in enhancing office operations through meticulous data management and fostering client relationships, achieving a significant increase in customer satisfaction. Skilled in team collaboration and problem-solving, demonstrating exceptional organizational and customer service skills.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Newsteps Canada Immigration Consultant
11.2024 - Current
- Handle multiple projects, type and proofread correspondence forms and other documents.
- Perform most duties on Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Adobe Acrobat and Adobe Photoshop.
- Adjusting staff schedules and updating the Master Calendar, Schedule Appointment and Meetings.
- Set up and maintain filing system.
- Respond to Telephonic and Electronic queries.
- Handle front and back duties in the office, maintain office supplies and inventories.
- Prepare and Monitor Invoices.
- Prepare meeting minutes memos, reports and documents. multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Sales Associate
Marks
10.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Administrative Assistant
Stepwise Immigration Services Ltd.
01.2022 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintain manual and computerized filing system.
- Respond to telephone, in person or electronic enquiries or forward them to the appropriate person.
- Perform basic bookkeeping tasks such as preparing invoices and bank deposits.
- Sort, process and verify receipts, expenditures, forms, and other documents.
- Send and receive messages and documents using fax machine or electronic mail.
- Greeting clients and covering the receptionist desk if required.
- Mange multiple tasks while maintaining strong organizational skills.
- Update and maintain data tracking sheets, data entry and reporting pipelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory of office supplies and placed orders.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Cross Host/Customer Service Representative
A & W Fast Food Restaurant
08.2021 - 08.2023
- Assisting with shelf-stocking and displays. Keeping the register area neat and stocked with essential supplies.
- Counting money in cash drawers at the beginning of a shift.
- Checklist on daily bases, Inventory Control, Food Safety Checklist, processing orders through apps, or in-person.
- Customer Engagement, Processing orders and Transaction, delivering information about the Company’s Offers and new promotions.
- Collecting, and analyzing customer feedback, Teamwork, managing food apps and in- person orders, find a solution for customers complaints.
- Daily update on the condiment tracking sheet, meet daily bases targets & goals and maintain the service time of the company.
Volunteer
Ebrahimi Accounting Ltd.
11.2021 - 11.2021
- Prepare Job Descriptions for the company, Frame Job. Policies for the company on Tele-communicating.
- Transition Policies and Termination Policies.
Customer Service Representative
KFC
11.2020 - 08.2021
- Process orders through apps, or in-person, Customer Engagement.
- Processing orders and Transactions, delivering information about Company’s Offer.
- Collecting, and analyzing customer feedback, and Teamwork.
- Best Crew member- Completed GES target daily.
Education
MBA - Finance, Marketing, Accounting, Human Resources
University Canada West
Vancouver, BC01-2022
Bachelor of Science - Chemistry, Physics, Mathematics
Guru Nanak Dev University
Amritsar, India11-2016
Skills
Proficiency in Adobe Acrobat and Adobe Photoshop
IT Skills with proficiency in Microsoft Word, Excel, Project365, PowerPoint, Google docs, Spreadsheet and Outlook Communication skills (verbal and nonverbal)
Customer service and multitasking skills
Answer-in bound calls and address general inquiries with excellent customer service
Strong organizational and decision making skill
Detail Oriented and Well organized strong reconciliation, problem- solving, organizational and project management skills
Data entry, Report writing and File management skills
Time management- quick response and meeting all deadlines
Team Building and Collaboration
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Administrative Assistant
Newsteps Canada Immigration Consultant
11.2024 - Current
Sales Associate
Marks
10.2023 - 12.2023
Administrative Assistant
Stepwise Immigration Services Ltd.
01.2022 - 08.2023
Volunteer
Ebrahimi Accounting Ltd.
11.2021 - 11.2021
Cross Host/Customer Service Representative
A & W Fast Food Restaurant
08.2021 - 08.2023
Customer Service Representative
KFC
11.2020 - 08.2021
MBA - Finance, Marketing, Accounting, Human Resources
University Canada West
Bachelor of Science - Chemistry, Physics, Mathematics
Guru Nanak Dev University
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