Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Clinic Manager
Hartwell Therapy And Wellness -Sw Marine
11.2020 - 08.2024
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing therapists and supervising 12 employees.
Trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA.
Manage all therapist scheduling and vacation days.
Staff Evaluations.
Support with hiring and interviewing therapists.
Account payables/receivables.
Assisted with the opening of the clinic by registering therapists to direct billing portals, set up online booking software, coordinated with phone, internet companies and payment services.
Onboarding of all new hires.
Clinic Manager
Hartwell Therapy And Wellness -Main Street
03.2019 - 03.2021
Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing and supervising 10 employees.
Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
Payroll for staff and therapist
Preparing financial reports for accounting department.
Staff and therapist scheduling and vacations.
Marketing
Receptionist
Hartwell Therapy And Wellness
03.2017 - 03.2019
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Responded to inquiries from callers seeking information.
Provided clerical support to company employees by copying, faxing and filing documents.
Corresponded with clients through email, telephone or postal mail.
Receptionist
Sutton Centre Realty
08.2007 - 09.2009
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Responded to inquiries from callers seeking information.
Managed multiple tasks and met time-sensitive deadlines.
Provided clerical support to company employees by copying, faxing and filing documents.
Corresponded with clients through email, telephone or postal mail.
Answered phone promptly and directed incoming calls to correct offices.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Sorted, received and distributed mail correspondence between departments and personnel.
Received and routed business correspondence to correct departments and staff members.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Resolved customer problems and complaints.
Sales Associate/Key Holder
Garage Clothing
08.2005 - 09.2007
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing therapists and supervising 12 employees.
Trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA.
Manage all therapist scheduling and vacation days.
Staff Evaluations.
Support with hiring and interviewing therapists.
Account payables/receivables.
Assisted with the opening of the clinic by registering therapists to direct billing portals, set up online booking software, coordinated with phone, internet companies and payment services.
Onboarding of all new hires.
Education
John Oliver Secondary School
Vancouver, BC
06.2000
Skills
Motivational Leadership
Professional and strong work ethic
Problem Identification
Communication
Time management
Conflict resolution
Attention to detail
Decision making
Team work and collaboration
Proficient with Microsoft word and Excel
Languages
Punjabi
Full Professional
Timeline
Clinic Manager
Hartwell Therapy And Wellness -Sw Marine
11.2020 - 08.2024
Clinic Manager
Hartwell Therapy And Wellness -Main Street
03.2019 - 03.2021
Receptionist
Hartwell Therapy And Wellness
03.2017 - 03.2019
Receptionist
Sutton Centre Realty
08.2007 - 09.2009
Sales Associate/Key Holder
Garage Clothing
08.2005 - 09.2007
John Oliver Secondary School
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