Summary
Overview
Work History
Education
Skills
Languages
Timeline
StoreManager

Rajwant Gill

Vancouver,BC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Clinic Manager

Hartwell Therapy And Wellness -Sw Marine
11.2020 - 08.2024
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing therapists and supervising 12 employees.
  • Trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA.
  • Manage all therapist scheduling and vacation days.
  • Staff Evaluations.
  • Support with hiring and interviewing therapists.
  • Account payables/receivables.
  • Assisted with the opening of the clinic by registering therapists to direct billing portals, set up online booking software, coordinated with phone, internet companies and payment services.
  • Onboarding of all new hires.

Clinic Manager

Hartwell Therapy And Wellness -Main Street
03.2019 - 03.2021


  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing and supervising 10 employees.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Payroll for staff and therapist
  • Preparing financial reports for accounting department.
  • Staff and therapist scheduling and vacations.
  • Marketing

Receptionist

Hartwell Therapy And Wellness
03.2017 - 03.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.

Receptionist

Sutton Centre Realty
08.2007 - 09.2009
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Received and routed business correspondence to correct departments and staff members.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Resolved customer problems and complaints.

Sales Associate/Key Holder

Garage Clothing
08.2005 - 09.2007
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing therapists and supervising 12 employees.
  • Trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA.
  • Manage all therapist scheduling and vacation days.
  • Staff Evaluations.
  • Support with hiring and interviewing therapists.
  • Account payables/receivables.
  • Assisted with the opening of the clinic by registering therapists to direct billing portals, set up online booking software, coordinated with phone, internet companies and payment services.
  • Onboarding of all new hires.

Education

John Oliver Secondary School
Vancouver, BC
06.2000

Skills

  • Motivational Leadership
  • Professional and strong work ethic
  • Problem Identification
  • Communication
  • Time management
  • Conflict resolution
  • Attention to detail
  • Decision making
  • Team work and collaboration
  • Proficient with Microsoft word and Excel

Languages

Punjabi
Full Professional

Timeline

Clinic Manager

Hartwell Therapy And Wellness -Sw Marine
11.2020 - 08.2024

Clinic Manager

Hartwell Therapy And Wellness -Main Street
03.2019 - 03.2021

Receptionist

Hartwell Therapy And Wellness
03.2017 - 03.2019

Receptionist

Sutton Centre Realty
08.2007 - 09.2009

Sales Associate/Key Holder

Garage Clothing
08.2005 - 09.2007

John Oliver Secondary School
Rajwant Gill