Rajwa Abdul Hamid
Milton,ON
Summary
Skilled in fostering team accountability and collaboration, with a knack for problem-solving and critical thinking. Demonstrated success in improving operational efficiency and customer relations, contributing to a significant increase in performance standards. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
Work History
Quality Assurance Manager
Candy Fun House
11.2021 - 05.2024
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
Sales and Marketing Manager
Banati Boutique
03.2016 - 11.2020
- Analyzed sales and marketing data for improved strategies.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Assistant Manager
Bentley Inc.
02.2013 - 03.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Elementary School Teacher
Al-Maha Academy
09.2009 - 06.2010
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
Fundraising Event Coordinator
IRFAN Canada
02.2008 - 07.2009
- Facilitated collaboration between departments by serving as a liaison on cross-functional projects related to fundraising initiatives.
- Provided exceptional customer service during events, addressing any concerns or issues promptly to maintain attendee satisfaction levels consistently high.
- Increased overall donation revenue through effective donor outreach strategies during events.
- Coordinated auctions, raffles, or other special activities within the fundraiser-ensuring smooth operation throughout the entire process.
Office Assistant
Beyond Brescia (Brescia University College)
09.2005 - 04.2007
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with clients by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
High School Diploma -
Al-Taqwa Secondary School
London, ONBachelors in Social Sciences -Completed 3 of 4 Yrs -
UWO
London, ONSkills
- Dedicated Team Player
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Parent Communication
- Data Entry
- Customer Relations
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Quality Assurance Manager
Candy Fun House
11.2021 - 05.2024
Sales and Marketing Manager
Banati Boutique
03.2016 - 11.2020
Assistant Manager
Bentley Inc.
02.2013 - 03.2016
Elementary School Teacher
Al-Maha Academy
09.2009 - 06.2010
Fundraising Event Coordinator
IRFAN Canada
02.2008 - 07.2009
Office Assistant
Beyond Brescia (Brescia University College)
09.2005 - 04.2007
High School Diploma -
Al-Taqwa Secondary School
Bachelors in Social Sciences -Completed 3 of 4 Yrs -
UWO
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