Rajvir Rana
Whitby,ON
Summary
Dynamic leader with a proven track record at Fast Fired Pizza and Tim Horton's, enhancing team efficiency and customer satisfaction. Expert in customer service and problem-solving, adept at fostering teamwork and collaboration. Demonstrated leadership by effectively managing high-volume orders and resolving conflicts, significantly improving service delivery and operational performance. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Member and Baker
Tim Hortons
Whitby, ON
10.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Manager and Pizza Cook
Fast Fired Pizza
Whitby, ON
04.2023 - 09.2024
- Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
Computer Programming - IT
Durham College
Oshawa, ON08.2024
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Leadership Qualities
- Computer Skills
- Decision-making capabilities
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working
Certification
- Ontario Driver's License
- First Aid Certification
- Security License
- ServSafe Food Handler's Certification
Timeline
Team Member and Baker
Tim Hortons
10.2023 - Current
Manager and Pizza Cook
Fast Fired Pizza
04.2023 - 09.2024
Computer Programming - IT
Durham College