Rajvir Kaur
Trail,BC
Summary
Dynamic and results-driven professional with a proven track record at HUB International Insurance Brokers, excelling in sales, client relationship management, and revenue growth. Adept at mentoring teams to exceed targets, enhancing service quality, and implementing strategic solutions to drive business success. Recognized for exceptional problem-solving, adaptability, and time management skills, delivering outstanding results in customer service and operations management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Auto Insurance Associate
HUB International Insurance Brokers
06.2023 - Current
- Contributed to a positive work environment by actively participating in team meetings and sharing valuable insights on how to enhance service quality.
- Provided exceptional customer service through timely follow-ups with clients, active listening, and empathetic responses to their concerns.
- Matched monthly sales with private auto targets, increased branch revenue through upselling and cross-selling, and ensured clients received the best coverage.
- Trained and mentored new team members to enhance their skills and performance.
Customer Service Associate
Walmart
04.2019 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Operations Manager
Glenwood Ins & Suites
04.2019 - 05.2023
- Mentored Staff to enhance skills and achieve daily targets , using hands-on and motivational leadership.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Accomplished multiple tasks within establishing timeframes
Education
High School Diploma -
Selkirk College
Castlegar, None05-2021
Commerce: Business And Accounting - Commerce : Business And Accounting
St. Soldier Divine Public School
Punjab, India06-2016
Skills
- Client relationship management
- Problem-solving
- Time management
- Multitasking
- Adaptability and flexibility
- Compliance monitoring
- Inventory management
- Sales Expertise
Certification
- Level II Insurance License
- Food Safety License
Timeline
Auto Insurance Associate
HUB International Insurance Brokers
06.2023 - Current
Customer Service Associate
Walmart
04.2019 - 10.2024
Operations Manager
Glenwood Ins & Suites
04.2019 - 05.2023
- Level II Insurance License
- Food Safety License
High School Diploma -
Selkirk College
Commerce: Business And Accounting - Commerce : Business And Accounting
St. Soldier Divine Public School
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