Rajvir Kaur
Kelwona,BC
Summary
Proven Social Worker with a track record of compassionate client advocacy and efficient crisis management. At Sikh Temple, spearheaded multidisciplinary collaborations, enhancing care coordination. Skilled in case management and conflict resolution, adept at connecting families with vital resources, ensuring a significant improvement in client service satisfaction. Work oriented person Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
5
5
years of professional experience
Work History
Social Worker
Sikh Temple
Punjab
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- De-escalated stressful situations through individual and family crisis interventions.
Customer Service Representative
Delta Hotels By Marriott
Kelowna, BC
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist
E Bus
Kelowna, BC
01.2023 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Receptionist
H&r Block
Kelowna, BC
03.2020 - 03.2024
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with detailed information on company products, services and materials.
Education
Associate of Science - General Studies
Okangan College
Kelowna Bc12.2020
High School Diploma -
Government Senior Secondary School
Punjab, India03.2018
Skills
- Compassionate
- Case Management
- Client Advocacy
- Conflict Resolution
- Efficient under pressure
- Social Services
- Self-awareness
- Attention to Detail
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Limited Working
References:
- Yvonne,
Social worker, John Edwards, Kelowna, BC. (250-718-6570)
- Sanamdeep Singh,
Phamcist,urgent care, Kelowna BC.(206-724-2949)
- Varinderpal singh,
server, pizzza pizza, kelowna BC.(206-231-9679)
Timeline
Customer Service Representative
Delta Hotels By Marriott
04.2023 - Current
Receptionist
E Bus
01.2023 - 07.2024
Receptionist
H&r Block
03.2020 - 03.2024
Social Worker
Sikh Temple
Associate of Science - General Studies
Okangan College
High School Diploma -
Government Senior Secondary School